Job Description
Specific Responsibilities and Duties:
Account Management
- Responsible for relationship management with Parron Hall long standing end-user accounts.
- Team lead for successful execution of existing 24-month pipeline and maintaining 24 month rolling pipeline.
- Is available, responsive and responds timely to customer inquiries, requests for information and/or quotations, problem resolution, etc.
- Provides frequent and regular follow-up contact with customers regarding after-sales services and information, including customer satisfaction.
- Conducts a professional, cooperative interface with the customer, the customer’s employees, and the customer’s third-party consultants/subcontractors.
- With the support and activity of functional departments, ensures the customer gets frequent and regular reports on order status, project progress and overall customer activity status.
- Assists accounting in resolving any late receivables or customer credit issues.
- Ensures successful execution of existing client projects to create new opportunities with these long-standing accounts.
- Networks extensively for leads (business groups, real estate brokers, A&D community, local community organizations, industry organizations— NAVFAC, IFMA, BOMA, AIA, etc.)
- Research for leads through business journals, newspapers, industry periodicals and publications, internet, etc.
- Work with partner manufacturer reps to identify new lead sources.
- Participates in dealership lead generation programs such as telemarketing, open houses, industry events, etc.; follows up diligently on leads provided by the dealership.
- Qualifies leads into potential customers; does thorough need analysis to understand client’s requirements for Construct products and services.
- Makes persuasive presentations to customers on dealership’s products and services—in person, through written/graphic documentation and virtually.
- Develops detailed, accurate and professional- looking quotes through own effort or in conjunction with dealership personnel (designers, customer service representatives, project managers, marketing manager, etc.) and presents these to the customer in a timely manner.
- Works with service departments to develop service contracts to present to customer when complex services are sold (design, for instance) or for major projects (installation, design, project management)
- Provides the accounting department with timely information for any necessary credit checks.
- Responsible for setting up the sale so that it can be efficiently managed and administered by the dealership, and the dealership design, project services, operations, and business personnel.
- Accepts responsibility for the accuracy of specifications when entering orders, and reviews specifications for obvious errors when done by others (design, for instance); provides complete, accurate and timely sales order (header data, pricing, contract numbers, etc.) and work order (site and project parameters, installation schedule, etc.) information required for proposal/sales order system.
- Ensures a responsible close of sale by obtaining signed sales orders (and terms & conditions, if appropriate), client purchase orders, deposits and any other documents or forms required
- Execution of required government contracts. Ensures project teams are aware of GSA or other contractual requirements.
- Is knowledgeable of dealership’s product lines—product features, application, technical capabilities, specification, etc.
- Has comprehensive understanding of Construct management at dealer level—account servicing, project management, order preparation, order management, factory interface, delivery & installation— including sale’s role in those processes and procedures.
- Functions as customer advocate for internal order fulfillment performance and service. As the business leader, escalates concerns or issues to functional managers supporting the customer and sales opportunities, as required.
- Extensive knowledge of DIRTT, acoustical solutions and general construction and architectural business trends.
- Responsible for ensuring project requirements align with government contractual requirements.
- Maintains fluency in and continuously utilizes company software and hardware as required.
- Meets monthly, quarterly and yearly sales, margin and new business goals as set by the dealership and/or sales leader.
- Provides timely reports on sales forecasts and new leads as required.
- Participates in special sales programs sponsored by the dealership or in conjunction with the dealership’s designated Construct manufacturers; attends training sessions as determined by the dealership.
- Follows Parron Hall values and promotes the company purpose and vision.
- College degree.
- Minimum 3-5 years working with DIRTT prefabricated construction solutions required.
- Minimum 3-5 years contract related sales experience preferred.
- Government sales experience preferred.
- Willing to relocate to San Diego. Relocation package available.