Account Development Representative

Purpose of the Job: The Account Development Representative’s (ADR) mission is to service and grow small account customers via outbound phone calls, emails and videoconferencing in order to sell plant material, qualify leads & prospect for new customers.

The ideal candidate will have some past sales experience, a working knowledge of horticulture suppliers, the ability to consult/recommend which crops to grow, knowledge of crop timing, basic understanding of the finished market and be available to occasionally respond to weekend customer calls.

To become a high performing ADR, the candidate should be able to quickly develop rapport and provide outstanding customer service by demonstrating relentless follow up and displaying strong listening skills.

Job Responsibilities and Duties:

• Sell plant material to fulfill the company’s mission, drives revenue
• Qualify leads in order to enable the company to be more effectively allocate coverage
• Prospect for new business to identify new customers, potential revenue
• Consult and recommend crops to customers in order to provide value added service to the customer; increase chances for additional sales
• Provide the best customer service including responding to occasional weekend calls which increases the chances the customer will be successful; demonstrates customer commitment
• Possess basic finished market understanding as finished products are an important supplemental revenue center for small accounts
• Keeps up with product and service information updates which allows the ADR to effectively explain product features to the customer & protect business from competitors
• Learn the Ball Product Mix via catalogs, webinars, trial garden visits, etc.
• Become proficient in utilizing Ball Systems (Webtrack, SAP, Zoom, Microsoft Teams, etc.)
• Be willing to travel a few times each year to grower trials, trainings, suppliers, meetings, etc.

• Must have at least 2 years of Horticultural Industry experience
• Must have High School Diploma or GED. Bachelors in Horticulture related field preferred
• Must have strong written and verbal communication skills as well as attention to detail
• Needs to be competent with Excel, Word, Outlook & PowerPoint
• Must have a basic understanding of crop timing
• Must work well with others and in a team environment
• Must be able to travel domestically a few times a year to attend conferences and industry events.
• Collaboration: Ability to partner with others to get work done.
• Communicates Effectively: Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels.
• Customer Focus: Ability to identify opportunities that benefit the customer.

Physical Requirements:

• Ability to sit/stand 100% of the day
• Ability to use hands/fingers 100% of the day

Salary Range: $50K - $60K

Our promise to you:

We create excitement in the world of flowers and are the first choice for service. We deliver all the best and nothing else! To you, we deliver a work environment and a culture where building long-lasting relationships internally and externally is important. We believe that good communication, sharing ideas and collaborating on projects will set us up for success. We keep both our feet on the ground and are approachable.

In addition to this we provide a comprehensive Total Rewards package that includes:

• Medical, dental, life and long-term disability insurance
• 401k/Profit Sharing Retirement Plan
• Paid time off benefits including vacation and holidays
• Tuition assistance
• Employee Assistance Program and Positive Health programs