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Form of workJob Description
Who We Are
Searchspring provides ecommerce retailers with the industry leading software platform for site search, product merchandising, and personalization. With offices in San Antonio, Denver, Colorado Springs, Portland, Toronto, and remote across the globe, Searchspring employees are dedicated to fostering an environment that enables everyone to thrive, both personally and professionally, and feel supported, engaged, and valued, every step of the way.
Backed by a growth equity firm with extensive resources and expertise in helping software and technology companies navigate transformational growth, Searchspring helps our customers, like PuraVida, Fabletics, SKIMS, West Elm, Specialized, and RipCurl increase cart size, conversion, and repeat customers. Join us as we change the way the world shops online and achieve our mission to deliver the ultimate shopper experience.
Who You Are
- Driven, with the attitude of a high performer
- Empathetic and keen to understand customer needs
- A team player who loves working in a strong team environment
- Humble and eager to learn
What You’ll Do
Reporting to the Senior Account Development Representative, you will support our fast growing base of leading and emerging eCommerce customers. As a highly motivated Account Development Rep (ADR) for our Customer Success team, you will be responsible for working with our existing customers in a consultative manner to identify additional solutions from the Searchspring product offering. This role includes responsibilities for account expansion and renewal.
How You’ll Succeed
- Drive growth within the existing customer base through product upgrades, new product sales, and renewals
- Create & articulate compelling value propositions around Searchspring services
- Drive the entire renewal/expansion sales process from start to finish including opportunity identification, introductory meetings, product demonstration, customer Q&A, as well as negotiation and closing
- Interact with the management team in 1-1, team meetings and via forecasting and reporting to provide critical updates, and strategic account planning
- Collaborate with the technical support and implementations team to configure our implementation per customer requirements and troubleshoot issues raised by customers
- Represent the voice of the customer to provide input for product enhancements, marketing, and sales process
- 2+ years of experience in Customer Success, Account Management, or related customer-facing role
- Desire to be a closer and exceed targets
- Top performer, highly motivated, and results-orientated
- Ability to grow strong relationships with customers and partners
- Strong empathy for customers
- Analytical and process-oriented mindset
- Demonstrated desire for continuous learning and improvement
- Excellent communication and presentation skills
- Resilient and able to have challenging conversations and overcome roadblocks when required
- Energy, passion and a great attitude is a must
- Open PTO
- Company-paid health, dental, and vision insurance
- Medical and dependent care flexible spending accounts (FSA)
- Company-paid Short Term and Long Term Disability coverage
- Company-paid Life and AD&D coverage
- Voluntary benefits, including critical illness, accident insurance, legal services, and pet insurance
- 401(k) plan with employer match
- $1000 Continuing education stipend
- $500 Charitable donation matching
- Flexible work environment. Work from one of our offices, hybrid, or remote.
Searchspring is an equal-opportunity employer and proud to foster a workplace free from discrimination and harassment. We strongly believe that diverse backgrounds, experiences, and perspectives are essential in cultivating an inclusive culture and building an innovative, successful organization. All qualified applicants are considered for employment, without regard to age, race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status. If you require accommodation during the application process, please don't hesitate to contact us.
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