Job Description Summary

Support sales, service, and order management teams by validating and remediating requested customer information. Accurately enter data into CRM and ensure accuracy in all ERP systems. Provide first level support to downstream users as needed.
This is a remote role where you will work out of your dedicated home office, at any location in the United States.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

• Simplify and maintain sales operations processes and policies using lean methodologies to continuously improve customer Account Data by remediation in UCM (Reltio) platform and downstream
  systems.

• Execute processes to support customer account requests within the agreed upon support level agreement.

• Coordinate all activities related to quarter and month end customer support.

• Act as a cross-functional coordinator to resolve customer issues & complaints arising from account requests.

• Provide expertise outside of immediate team in the form of special projects as needed.

Required Qualifications

• Bachelor’s degree or equivalent work experience in order management, customer sales/service, data entry or similar experience

• Minimum 1 year of experience in sales support, order management, customer service and/or data administration roles

• Excellent written and verbal communication skills, exhibits the ability to interact effectively with various types of people

• Familiarity with MS Office, Excel, Word, PowerPoint, etc.

• Strong English capability in both spoken and written

• Willingness to work various shifts/hours at quarter close that can include weekends, evenings, holidays

• Must have a dedicated home office that includes high speed internet access or if local, can work from GEHC Waukesha office

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

Desired Characteristics

• Experience with customer accounts and knowledge of Universal Customer Master, GL Prod, and Salesforce.com

• Detail oriented, commitment to deliver the results

• Ability to manage multiple priorities and deliver on tight timelines

• Strong team player with high level of resourcefulness, energy, and enthusiasm

• Flexibility, Highly motivated, assertive, and accountable

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

#LI-CLM

#LI-Remote

For U.S. based positions only, the pay range for this position is $65,280.00-$97,920.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.