Account Coordinator

Title: Account Coordinator

Reports to: Account Manager

Summary of position:

Responsible for assisting the Account Manager with the implementation and maintenance of key accounts. Project work typically includes working with key stakeholders in hospital enterprises to ensure the project’s success. Day to day activities will include the maintenance of hardware within a hospital, working with hospital staff to ensure customer satisfaction, and exploring additional growth opportunities with the Account Manager.

About Intelligent Locations.io:

Founded in 2015, Intelligent Location.io works to solve operational inefficiencies by creating accurate and reliable tracking of people, equipment, environmental conditions, and more. This tracking provides insight into the utilization and data flow of assets, which can be used to guide future purchasing and strategic planning.

Duties and Responsibilities:

• Work directly with Account Manager and other stakeholders on new/existing projects
• Provide after-sales support to retain customers
• Ensure prompt and accurate answers to clients’ queries
• Build strong client relationships through regular communication
• Report on the status of accounts to Account Manager

Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Information Technology, Logistics, or other related field
• Recent college grad or up to five years-experience in a customer facing role
• Ability to act independently in a fast-paced environment
• Demonstrated ability to work with key stakeholders
• Operational/project management preferred
• Excellent listening, verbal communication, and organization skills
• Passionate about technology and innovations, driven by technical & commercial disruptive challenges
• Enthusiasm and initiative to work independently and as part of a team
• Customer-centric, open-minded approach to problem solving and result-focused with ability to work under pressure
• Familiarity MS Office Suite, included MS Teams, Outlook and Excel
• Ability to utilize common hand tools

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Application Question(s):

• Are you willing to work on site 90% of the time?

Education:

• Bachelor's (Required)

Experience:

• Customer Service: 5 years (Preferred)

Work Location: In person