Account Coordinator

Let’s share a little about FBS and then we welcome you to apply:

• We are so proud to be 100% Employee Owned. We hire owners, not employees! This means that employees earn ownership in our company through their work and build their net worth based on the company’s change in value over time.
• For our fifth consecutive year, we ranked in the Top 10 Best Places to work in Idaho.
• Franklin Building Supply is a lumber and building material company that has been in business for more than 45 years. We have locations spread across Idaho and one in Nevada.
• We supply just about everything besides plumbing and electrical to build homes. Our focus is on serving professional home builders. Along with supplying materials, we install a wide range of products including framing, overhead doors, insulation, gutters, siding, and more. We also manufacture some products including trusses, cabinets, doors, and granite countertops.
• Our company is full of outstanding people who have been working for Franklin Building Supply for 10, 20, or 30 years. We’re working harder than anyone else in our market to get better every day, adding value for customers and improving the value of our company for our employee-owners.
• We are committed to working safer, smarter, and more efficiently than ever before. We are making significant investments in tools, equipment, training, and positions like this to help our team reach its potential.
• Along with competitive compensation, we offer competitive benefits that would be expected including medical/Rx, vision and dental insurance, 401(k), paid time off, holiday pay, disability & life insurance, etc.

Primary purpose:Works closely with the Sales (CSR) team to coordinate the customers’ needs from estimating through invoicing.

Key Skills and Responsibilities:

Estimation and Software Proficiency:

· Utilize advanced estimating and software tools to execute precise plan/takeoff requests.

· Effectively submit, track, review, and compile bid packets for both new and existing clientele.

Vendor Relationship Management:

· Establish and maintain strategic alliances with vendors to assess product availability, lead times, and pricing dynamics.

· Facilitate the timely generation of sales and special orders, ensuring responsiveness to customer needs.

Task Prioritization and Operational Efficiency:

· Strategically identify and execute tasks to optimize CSR capacity, enhancing overall operational efficiency.

· Collaborate adeptly with the yard to devise load-building and scheduling strategies, proactively addressing material shortages and scheduling discrepancies.

Well-Organized Administrative Skills:

· Uphold meticulous organization of paperwork, files, and email correspondence.

· Maintain an updated "To Do List" to ensure tasks are systematically addressed without delays.

Bistrack Cleanliness and Management:

· Apply payments immediately after quote acceptance, ensuring financial accuracy.

· Keep customer accounts current with accurate job information and authorized purchasers, including their contact details.

· Maintain accuracy in the Order Monitor, updating expected delivery dates and times.

· Learn Kits and input quotes into Bistrack proficiently.

Effective Communication:

· Communicate seamlessly with salesmen, customers, and suppliers regarding orders and quotes.

· Follow through promptly with customer and salesman requests, providing timely and accurate information.

· Relay supplier-related delays and issues to both salesmen and customers.

Customer Relations Excellence:

· Clearly input customer requests into quotes with accurate product descriptions.

· Ensure product sign-off before accepting quotes.

· Proactively communicate lead times, delays, and issues to both salesmen and customers, anticipating inquiries.

· Obtain prices from suppliers when needed, demonstrating a commitment to customer satisfaction.

Are you the right fit for this role? If so, the list of attributes and experiences below should describe you and be reflected in your application and resume:

Required:

• Communicate effectively, both verbally and in writing
• Ability to prioritize tasks, be patient with distractions, and manage time effectively
• Willing to be versatile, understand and follow directions
• Devoted to growing knowledge base
• Have a good attitude, be dependable and trustworthy
• Manage time well enough to get tasks done quickly and productively
• Self-motivated and possess stamina and focus to perform outstanding work consistently
• Possess a driver’s license with a clean driving record
• Take detail seriously

Strongly Preferred:

• Prior experience in the building materials industry
• Basic computer skills (Outlook, Word & Excel)