Access Site Coordinator

Turning Point of Central California, Inc. was founded in 1970. For over 50 years now, we have been transforming lives across the state of California. From Mental Health to Community Corrections, Children's Services, Housing Programs, Recovery Services, Substance Abuse Disorders & more; we serve people in need. Our desire is to see individuals reach their full potential, and create lasting change that will stand the test of time.
JOB SUMMARY
The Access Site Coordinator is responsible to the Program Director and is responsible as the initial client contact, over the phone housing and/or crisis needs assessments. These services include completing all assessments in a timely manner with the goal of connecting individuals to all available resources.
ESSENTIAL JOB RESPONSIBILITIES

1. Complete assessments for all individuals over the phone or in person for those who enter Golden State Triage Center seeking assistance.
2. Ensure all assessments are logged and entered into the Coordinated Entry System database in a timely manner.
3. Ability to organize and prioritize work so as to perform assigned duties independently.
4. General Guest interaction and ensure that guest's basic needs are met as needed.
5. Crisis response and assessment of guest's needs.
6. Conduct intakes and/or interact with program staff to coordinate intakes as needed.
7. Work directly with Program Director or Case Manager and other agencies to ensure all assessments are linked to resources, including transporting guests to other agencies or appointments as needed.
8. Perform filing and other general office duties.
9. Will drive on Agency business as needed.
10. Physical presence in the office is required.
11. Ability to take crisis related calls, assess, and determine appropriate resources needed.
12. Think and act quickly and efficiently in emergency situations.
13. Provide verbal and written reports.
14. Assist with answering phone calls or provide additional coverage when needed.
15. Ability to provide excellent customer service when handling all phone calls and during in-person interactions.

ESSENTIAL JOB REQUIREMENTS

1. High School diploma or GED.
2. Two (2) years of Junior College with Social Work / Business Administration major or completion of course in accredited Social Work/Business school preferred.
3. Ability to work well with a diverse group of people.
4. Maintain all trainings related to current job duties.
5. Communicate effectively in written and spoken English.
6. Knowledge of Coordinated Entry and HMIS.
7. Knowledge and ability of record keeping methods.
8. Intermediate computer skills in Microsoft Word, Excel, Outlook and PowerPoint.
9. Possess a valid driver's license and have access to a dependable means of transportation that is properly insured and operated in accordance with all laws. Agency insurer authorization is required.
10. Ability to pass a criminal background check.
11. Ability to pass a pre-employment physical, drug screen, general physical, and TB test.

COMPANY BENEFITS:

• Pay Range: Class 110 ($16.98- $22.34/hour)
• Company paid benefits package including medical, dental, vision, Employee Assistance Program, Pension Fund and many other voluntary benefits
• Qualified non-profit for the Public Service Loan Forgiveness (PSLF) Program
• Regular work schedule (Monday through Friday, 8am - 5pm)

We are a diverse, inclusive and equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (40+), disability status, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, protected military or veteran status, or any other characteristic protected by law.
Turning Point of Central California, Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Turning Point of Central California, Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.