Academic Success Coach

Job Title:
Academic Success Coach
Job Summary:
Academic Success Coaches (ASCs) in the Center for Academic and Student Achievement (CASA) represent the key resource in the University's academic coaching and student support system, by serving a university-wide undergraduate population of approximately 5,700 students. Academic Success Coaches work in partnership with faculty and other staff members of the University in support of a developmental advising and integrated education model. In this context, Academic Success Coaches have a caseload of 450-500 students, and work as generalists to empower students to achieve Academic Success, connect students to academic programs and resources on campus, and help students develop skills to navigate their academic journey.
As the #1 university in the nation for ethnic diversity, USF is committed to fostering a culture of inclusion and belonging for all students. This position will provide support for current and future programming and initiatives that address the most pressing needs of student retention and persistence based on the data. As a generalist serving all students, this position may also involve working with (students who are part) of university-wide persistence initiatives, such as the AANAPISI Grant (Asian American and Native American Pacific Islander Serving Institution) and the Latinx/e Excellence and Belonging Initiative.
As a member of the larger staff in Student Life, each Academic Success Coach supports student development in the Jesuit Catholic tradition. The mission of Student Life is to support the holistic wellbeing, co-curricular development, and academic and professional success of all students within a culture of equity and justice that prepares them to be caring, socially and environmentally responsible citizens of our global and interdependent world.
Full Job Description:
Essential Responsibilities
Academic Success Coaches are assigned a caseload of 450-500 students ranging from first year through seniors, transfer students and students in every major. The primary focus of this position is to provide compassionate support to meet the needs of USF's diverse student population. The objective of such intentional support is to help create a sense of community and awareness/sensitivity that increases the retention and persistence of all students and, in particular, our most vulnerable students.
Academic Success Coaches employ a developmental and culturally appropriate framework and methodology to do the following:

• Provide individualized and accessible student support services through daily appointments, weekly drop-in hours, and virtual platforms to meet student needs through university wide referrals and resources;
• Assist students with class registration and graduation requirements by reviewing their academic transcripts and DegreeWorks, and connecting them with their major advisers;
• Promote early academic interventions and support, including following up on faculty referrals and Early Alerts (through Salesforce), and referring students to campus resources;
• Develop campus relationships and in-depth knowledge of the academic policy, campus procedures, and academic requirements for student success;
• Discuss options for adding/changing majors, and/or minors, and refer students to appropriate departments for advising by major department/faculty advisers;
• Utilize Salesforce to monitor success trends and outreach to specific student groups as needed. This can include first-generation students, unregistered students, students with low grades, etc.);
• Outreach to students who are on a Leave of Absence; assisting in plans to return to USF;
• Monitor the academic progress of students on Academic Probation; fulfillment of academic probation contract requirements, and implementation of "Back-on-Track" program strategies;
• Encourage students to realistically assess their own strengths and weaknesses, and develop habits of self-reflection, embodying a growth mindset.

Work with faculty/major advisers in the College and Schools to help students with academic related issues. Academic Success Coaches work with faculty to:

• Discuss and resolve issues related to student success when students are referred by faculty for support;
• Encourage early intervention and appropriate response, specifically through our Early Alert notification system (Salesforce), or Care Referral Program, as appropriate;
• Collaborate on key academic status issues related to their assigned advisees (e.g. academic probation, disqualification).

Collaborate with other offices and programs to help students meet their academic goals, such as but not limited to:

• AANAPISI grant coordinators
• Black Achievement, Success and Engagement (BASE) initiative
• Financial Aid
• International Student and Scholar Services (ISSS) and Academic English for Multilingual Students (AEM);
• Muscat Scholars Program for first-generation students;
• Office of the Dean of Students, Student Housing and Residential Education office, and Office of Student Conduct Rights and Responsibilities
• Student Disability Services (SDS)
• Counseling and Psychological Services (CAPS)
• Strategic Enrollment Management (SEM), Admissions and New Student Orientation
• The Graduation Center and Registrar's Office
• The Priscilla A. Scotlan Career Services Center

Work as a member of the CASA team to:

• Implement and maintain consistent standards related to academic policies and coaching support;
• Strengthen cultural competencies and their application in all aspects of our work;
• Assist in planning, implementation, presentations and support, (in-person and virtual), of New Student Orientation, New Student summer advising (phone support), first-year transition survey, (New Student Success Survey), including case management, student outreach and assessment, and related programs throughout the academic year;
• Follow-up on faculty Early Alert and mid-semester progress reports;
• Support the Major/Minor Fair each fall, and represent CASA at other workshops, events and fairs throughout the year;
• Actively engage as a member of internal and University wide committees, working groups, etc.
• Participate in campus-based and regional professional development opportunities to strengthen best practices for coaching and student success, (e.g. NACADA, NASPA, JASPA, ACPA, etc.);
• Participation in USF 101 course for new students.

Technology

• Maintain accurate academic records in accordance with FERPA, and other relevant policies, using Salesforce and other online tools for case management.
• Engage with various apps and communication channels (e.g. Salesforce, Zoom, Slack, Webex, Google Suite), for staff communication and student outreach and support;
• Utilize Salesforce, Tableau, and other platforms to identify retention trends in student caseload.

Other Responsibilities

• Some evening and weekend assignments where Academic Success Coaches will be expected to work in a variety of locations across campus, including offices, classrooms, residence halls, library, and other student facilities.

Qualifications

• Master's degree required; higher education, student affairs, or counseling degrees preferred;
• A minimum of three years of experience in a higher education advising, counseling or coaching-related capacity, and ability to apply student development theory;
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds;
• Ability to effectively and efficiently manage complex student cases, on an individual and/or group basis;
• Excellent written and oral communication skills with a proven ability to interact effectively and professionally with students, faculty, families and administrators from diverse backgrounds;
• Comfortable using a suite of technology tools in daily work, including MSOffice, Google Suite, email, and ability to learn web-based advising applications (Banner) and case management systems (Salesforce);
• Experience working effectively with different communication styles, including proficient use of learning technologies and other applications;
• Proficiency in a second language preferred;
• A willingness to respect and actively support the goals, mission, and vision of Jesuit education in general and the University of San Francisco in particular.

NOTE: Priority review given to applicants who apply by Dec. 8, 2023.
Full-Time/Part-Time:
Full time
Pay Rate:
Salary
Salary Range :
$68,892.00 - $70,510.00, commensurate with experience.