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SalaryDescription
Reporting to the Associate Dean of Instruction, Coordinators ensure smooth operations of the Student Success Center, assist with administrative duties, monitor tutors, faculty & students in the center, conduct workshops and complete proactive outreach.
May work non-traditional hours to include nights.
May work non-traditional hours to include nights.
Typical Duties
- Guide students through educational issues such as navigating the online environment, identifying support resources, and cultivating good study habits.
- Maintain assigned hours in the designated Student Success Center (SSC).
- Track student activity using various software (i.e., tools).
- Contribute to the evaluation of tutors.
- Provide low-level administrative support and oversee the record keeping of center visitors.
- Create and conduct various SSC workshops.
- Participate in new student orientation.
- Conduct outbound calls for student outreach regarding student retention (i.e., Star Project, tutor referrals, academic alerts, NSO) in support of college initiatives.
- Update SSC web page.
- Create videos and other materials for workshops, classroom presentations, new student orientation, etc.
- Conduct classroom visits to provide outreach to at-risk students.
- Monitor work-study and tutor positions in the evening.
- Maintain center standards in accordance with the philosophy and procedures of the Student Success Centers and the learning-centered college.
- Uphold all college and Student Success Center policies.
- Attend meetings as requested.
- Maintain tutor schedule and ensure accuracy in the schedule.
- Maintain supplemental instruction schedule and ensure accuracy in the schedule.
- Planning, implementation, and monitoring the effectiveness of an embedded tutoring program.
- Perform other duties as assigned by the Associate Dean of Instruction.
- NOTE: The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.
Qualifications
Minimum:
- Associate Degree or higher in a relevant field strongly desired.
- Demonstrated ability to perform the functions of the position.
- Adaptability & Flexibility - Adapts effectively to change by accepting changes in work processes readily and with an optimistic perspective of the resulting benefits. Does not need too much time to adapt to a new task. Handles new standards and work environments will ease.
- Effective Communications - Clearly and convincingly expresses thoughts, ideas or facts orally and in writing in an open, candid and consistent manner. Responds appropriately to both written and oral directives in a timely manner. Listens to others with the intent to understand and asks clarifying questions.
- Customer Focus - Is respectful to customers, no matter how unreasonable their demands or complaints. Recognizes opportunities to inform customers of services, anticipates future needs and informs about solutions that meet their needs.
- Initiative - Does more than is required or expected in the job. Anticipates what needs to be done. Achieves results without needing reminders from others. Takes responsibility for personal development and the realization of objectives. Successfully completes most tasks independently but asks for additional support, as appropriate, when faced with unfamiliar tasks or situations.
- Relationship Building - Cooperative, considerate and tactful in dealing with customers, co-workers and the public. Gains confidence and trust of others. Exhibits appropriate sensitivity to others. Works effectively with others on a team. Maintains personal and procedural boundaries, moving interaction toward a satisfactory conclusion.
- Reliability and Commitment - Consistently meets deadlines with responsiveness. Can be trusted to follow through on commitment. Delivers consistent work. Arrives at work on time.
Application Instructions
It is the responsibility of each applicant to have the necessary documents on file in order to continue in the application process for this position.
- A complete electronic employment application form. Please do not use 'see resume' in any application field. Statements such as this will disqualify your application.
- Cover letter addressing the criteria listed in the job announcement and your qualifications for this position.
