Address
Form of workACA Account Manager
Job Summary
The Account Manager is responsible for implementation of new clients, as well as ongoing management of existing clients. This position requires strong customer service, critical thinking, and time management skills. Individuals in this position are expected to promptly answer emails and phone calls from clients and brokers regarding account inquiries, processing and auditing of client data, and contact clients regarding account information, when necessary.
Duties and Responsibilities
- Work with a team of professionals to complete Affordable Care Act reporting for assigned national customers
- Act as the main point of contact for assigned clients and brokers
- Develop and strengthen client relationships to achieve long-term partnerships
- Maintain accurate client records and track contract updates
- Liaise between the client and internal business partners
- Provides product and expert ACA compliance knowledge and support
- Perform regulatory audits and year-round maintenance
- Coordinates ACA process to ensure compliance with the Affordable Care Act reporting and IRS filing
- Regularly work 40+ hour weeks as workload requires
- Additional duties as requested by management
Education
- High school diploma or equivalent required
- Associate's degree preferred
- Bachelor's degree preferred
Experience
- Customer service experience required
- Sales experience preferred
Skills and Attributes
- Communicate effectively in both written and verbal form
- Professional
- Strong work ethic, organization, and problem solving skills
- Experience in delivering client-focused solutions based on customer needs
- Ability to work both independently and as part of a team
- Manage time-sensitive tasks effectively
- Above average knowledge of Excel, Word, and PowerPoint
- Exceptional decision-making and administrative skills
- Flexible mindset and willingness to take on new challenges
- Thrive in a fast-paced environment
- Maintain strict deadlines
- Attention to detail
Please apply directly on our site: https://medcombenefits.isolvedhire.com/jobs/
A little about us: Medcom Benefit Solutions is made up of experts in the employee benefits field and beyond. We work hard for employers to provide the most up-to-date services without ever losing the human touch. Our services include ACA Employer Reporting & Penalty Appeal Support, COBRA Premium Billing Administration, Consumer Driven Health Plan Administration, Health & Welfare Compliance and Actuarial, HIPAA Privacy & Security Solutions, and Government Healthcare Programs.
Perks: As a company full of experts on employee benefits, we do our best to offer the best. We offer health insurance, dental insurance, vision insurance, life insurance, tuition reimbursement, paid time off, 401k retirement account, short and long-term disability, HSA, FSA, LPF, and DCAP, and hybrid or remote work flexibility. As a company committed to helping people, we are also committed to creating and cultivating a diverse and inclusive workplace where all feel safe and welcome.
Values: In the past few years Medcom has become heavily involved in Earth Charter International, a global movement focused on sustainability and community. Most of our company values can be summed up by our internal committees. We have Phoenix, a committee devoted to bringing employees together with company events, perks, trips, and ways to celebrate the holidays. The Cultivate committee works to make Medcom a more sustainable and eco-friendly company in any areas possible. The Outreach committee is for people who feel good when volunteering their time and are always looking for ways to give back to the community.
