AA* Senior Manager Consumer Strategy

All the benefits and perks you need for you and your family:

• Benefits from Day One

• Career Development

• Competitive hourly pay

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Day Shift

Location: AdventHealth – 1061 Medical Center Dr. Orange City, FL 32763

The community you’ll be caring for:Consumer Strategy

The role you’ll contribute:

As Senior Manager Consumer Strategy , you will have the opportunity to use your strategic thinking and leadership skills to analyze business opportunities, solve problems, create consumer centric products & experiences, and present recommendations to senior leadership to influence change and impact the future direction of AdventHealth. You will lead a team embracing a "consumer first" mentality to solution innovative services that deliver value. The position has a significant impact on the overarching goals of increasing consumer loyalty and network integrity. The skills and experience required for success in this role are strong execution with cross- functional team collaboration, strategic innovation, exceptional communication, a working knowledge of human centered design, and the ability to lead teams and define new products and services. Knowledge of product definition combined with communication skills and analytical abilities will shape how consumer experiences are designed, deployed, and managed across AdventHealth.

Adheres to the AdventHealth Corporate Compliance Plan, and to all rules and regulations of all applicable local, state, federal agencies, and accrediting bodies. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team:

• Identify and prioritize areas of opportunity and friction to improve the interaction and engagement between consumers and AdventHealth at various connection points

• Actively engage and lead efforts in solutioning around the AdventHealth Consumer Promises

• Organize, motivate, and lead a team to define and deliver coherent, consistent, intuitive, and high-quality experiences for Consumers and care teams across all interaction points and digital channels

• Responsible for coordination of an effective EFD care navigation, care management, scheduling and referral management infrastructure.

• Develop and consistently deliver in partnership with operations an immersive consumer experience across the full continuum of care through the intentional integration of the AdventHealth Brand Experience Place, the digital platform, core service standards & journey process efforts.

Qualifications

The expertise and experiences you’ll need to succeed:

• Bachelors degree

• Minimum 5 years working in consumer experience related field

• Minimum 5 years in a leadership role, managing people effectively

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Operations

Organization: AdventHealth Daytona Beach

Schedule: Full-time

Shift: 1 - Day

Req ID: 24004206

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.