A1 Branch Manager

Department: Operations
Reports to: Area Manager
Pay: 50K-65K Annually plus bonus
Job Summary:
A1 Garage Door Service is the industry leader in garage door installation and repair. The Branch
Manager is an organized individual that can help our Area Managers grow our company. This person will help assist in the daily tasks of an Area Manager including scheduling, coaching, maintaining warehouse organization, managing inventory, and assisting in garage door service work.
Supervisory Responsibilities:
Provides direct oversight and guidance to 20-30 field employees to include: service
technicians, maintenance technicians, door installers, and warehouse associates. Focus on
performance coaching to maintain and improve KPI performance.
Duties/Responsibilities:

• Responsible for batch/deposits, tracking Divvy expenses, and purchasing.
• Track Market KPIs.
• Actively monitor and manage fleet, including vehicle inspections (cleanliness, maintenance and any other vehicle related tasks).
• Order and organize non-inventory items.
• Audit and review inventory counts for accuracy and disposition discrepancies.
• Organize space in the warehouse and perform and oversee cleaning duties, maintain product, tools, equipment, and work area in a clean, orderly, and safe manner.
• Attend home and trade shows.
• Researching and identifying potential partners and establishing relationships.
• Monitors review sites. E.g. Google, Yelp, Bing, etc. To address/resolve reviews in a timely manner, as well as handle customer escalations.
• Provides performance management guidance to line management through weekly 1:1 and on a as needed basis (e.g., coaching, PIP's, career development, disciplinary actions).
• Responsible for hiring events, recruiting, interviewing, on and offboarding employees.
• Responsible for development of Apprentices into Graduating to be Technicians, Techs to Sr.
• Techs, Sr. Techs into future leaders of A1
• Is available to provide expert help for Technician calls.
• Hosts weekly Thursday meetings and daily MOJO calls with employees in person and remotely.
• Works closely with People Operations to improve work relationships, build morale, and increase productivity and retention.
• Manages Tech schedules and ensures apprentices are scheduled for ride alongs with other qualified technicians.
• Verify Employee Timecards every week to ensure approved overtime and payroll accuracy
• Manage the pulling and completion of transfers for the warehouses to technicians an installers as requested.
• Participate in operational ride alongs as needed.
• Traveling to job sites for unannounced audit of quality of work.
• All other job duties assigned.

Requirements
Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Proficient in computer skills to be able to learn and use the current CRM system which is ServiceTitan.

Education and Experience:

• Preferred prior knowledge of garage door parts and/or the home service industry.
• A minimum of 3 years managerial experience supporting and training a team required
• Bachelor's Degree in a related field, preferred

Physical Requirements:

• Prolonged periods of standing and working on a computer
• Must be able to lift up to 50 pounds at times.

Benefits:

• PTO/Sick time
• Health, Dental, Life, Vision Insurance
• Growth opportunity and career path

PLEASE NOTE: A1's Garage Door Service reserves the right to change, modify or add to the duties and essential functions at any time.