911 Dispatcher

General Summary of Position

Do you have an interest in supporting community members and professionals alike, while multi tasking through emergent situations? Apply to become a 911 Dispatcher, today!

911 Dispatchers operate emergency communications equipment, which receives and dispatches police, fire and emergency medical calls via telephone and electronic dispatch equipment. 911 Dispatchers also operate various on-line data entry terminals. 911 Dispatchers must have considerable ability to remain emotionally stable during periods of emergency and stress and have the ability to extract information from distraught callers. 911 Dispatchers operate various on-line data entry terminals. The Communications Center is a 24/7/365 operation and staff are required to work nights/weekends/holidays and mandatory overtime. Regular attendance and punctuality along with being prepared to commence work at designated work locations, on the assigned or scheduled days and hours is expected. All County of Door staff are responsible for providing truthful and accurate written and verbal communications.

Note: Candidates who have completed the "Fundamentals of Emergency Dispatch" through the technical college will be given priority consideration.

Essential & General Job Functions

Essential Job Functions

• Answers and routes telephone calls and messages of an emergency and non-emergency nature to the proper public service agency. This can include handling multiple calls at one time.
• Relays, tracks, and logs further information as needed throughout the duration of an emergency situation. This can include information coming from multiple sources at one time.
• Quickly and accurately navigate multiple software programs as situations dictate.
• Ascertains proper routing of incident information through geographic knowledge of the County.
• Operates radio transmitter in accordance with Federal Communications Commission Rules and Regulations.
• Utilizes the Transaction Information for the Management of Enforcement (TIME) System for entry of warrants, restraining orders, missing persons, stolen items, criminal histories, administrative messages, hit confirmations etc. and is used during all traffic stops.
• Participates and attends job related meetings and training.
• Keeps records and data in accordance with department rules.
• Routes, transmits and interprets teletype messages.
• Monitors weather radar and follows severe weather procedures when situation dictates such.

Training, Experience, Knowledge, Skills & Abilities

Required Training and Experience

• High school diploma or equivalent.
• Ability to type a minimum of 31 words per minute determined by a standard keyboard test.
• Able to obtain certification in CPR within 6 months of hire.
• Must obtain Basic and Advanced TIME System certifications within 1 year of hire and maintain.
• Successful completion of telecommunications field training and evaluation program within six (6) months of hire.

• Ability to work the required hours of the position, including nights, weekends, and holidays.
• Strong ability to communicate effectively and precisely both orally and in writing.
• Ability to hear at a level commensurate with working conditions.
• Vision correctable to 20/20 on a Snellen eye chart.
• Ability to record computer data rapidly and accurately.
• Ability to maintain security and confidentiality.
• Continuous working knowledge of the County’s geography.
• Knowledge of and ability to utilize a computer and the required software.
• Ability to operate a keyboard and telephone equipment.
• Ability to use tact and courtesy in maintaining an effective working relationship with department employees, county supervisors, county officials, and general public.

Benefits

Employees hired to work a full time schedule (40 hours per week) are eligible for full time benefits.
Benefits to promote employee/family wellness (full time status):

• Health Insurance including prescriptions – 85% of premium paid by the County of Door
• Wellworks wellness participation – health insurance premium discount
• Dental Insurance – 100% of premium paid by the County of Door!
• Vision Insurance
• Term Life Insurance - offered through WI Dept of Employee Trust Funds (ETF)
• Income Continuation Insurance – ask about premium holiday!
• Flexible Spending Account (FSA)
• Wisconsin Retirement System – required participation in Employee/Employer match
• 457(b) Deferred Compensation plans – (Wisconsin Deferred Comp & Nationwide)
• County of Door is a Public Service Loan Forgiveness (PSLF) qualifying employer!

• Paid Holidays
• Paid Time Off (PTO) Plan
• Personal Day(s) by position

Door County is an Equal Opportunity Employer.