Pay is $49,645.00 - $85,368.00 annually ($24.53 - $42.18 hourly).
Process
Criticall Test score at 80% or higher
Select Advantage Test pass with a 50 rating or higher
First Interview
Second Interview
Background Check (including fingerprints and drug screening)
- Answers emergency and non-emergency calls for service and simultaneously enters this information into the computer using a Computer Aided Dispatch (CAD) System
- Calms, negotiates, advises and provides instructions to callers to obtain accurate and essential information necessary to establish priority and initiate a timely response to emergency calls
- Dispatch police, fire, and medic units as appropriate via radio
- Dispatch police, fire, and medic units as appropriate via radio transmissions; anticipate problems and respond to units as necessary
- Continually updates information as it is received, enters into CAD and updates units as to new information or instructions including follow up and updated status of calls
- Process more than one call at a time
- Assist co-workers as necessary when available
- Attend shift meetings and /or debriefing before or after work as directed
- May represent the Center while participating in local, regional or state functions related to public safety and education
- Must be reliable and dependable, reporting for work on a consistent and punctual basis
- Performs additional duties as assigned
- Knowledge of client service areas including streets and landmarks
- Knowledge of map reading techniques, including directions of travel and freeway access
- Ability to condense and organize large amounts of information into readable, sensibly typed remarks in a timely manner and recall numerous acronyms and type codes essential to efficient and accurate call processing
- Ability to make timely and appropriate decisions under emergent circumstances based on technical standards, criteria and policies
- Ability to remember numerous details and quickly re-call essential information
- Ability to consistently think clearly and respond quickly in a wide variety of emergency situations
- Ability to speak English clearly, possess an excellent vocabulary and verbally communicate rapidly
- Ability to deal effectively with people in a multi-cultural society under extremely stressful situations
- Ability to quickly perform multiple time-sensitive tasks in response to visual and sound stimuli with a high degree of accuracy
- Ability to type 40 words per minute while conversing with callers and/or field personnel via two-way radio systems.
- Maintain accurate records as required
- Ability to articulate in a clear, concise manner, disseminating complete and accurate information in a logical and timely basis both orally and in writing
- Ability to work under stress; be a team player and establish good working relationships; maintain self-control under stressful circumstances.
- Ability to discern several conversations simultaneously, disseminate appropriate information, prioritize actions and respond in an effective manner
- Ability to be available for shift work encompassing a 24 hour day, seven-day week; inclusive of days, evenings, nights, weekends, shift shortages, call offs and holidays. Ability to work twelve (12) hours minimum.
- Computer skills sufficient to discern and solve routine problems
- High school diploma or equivalent. One year experience or greater in the public safety field or successful completion of a vocational dispatch course is desirable
- If utilizing a personal vehicle in the performance of duties, must possess a valid Illinois Driver’s License and the appropriate amount of automobile insurance.
- Incumbent may be required to respond to the needs of the Communication Center regardless of external weather or other emergency factors and outside of regular work hours.
- Obtain and maintain licensure from the Illinois Department of Professional and Financial Regulation Permanent Employee registration Card (PERC).
- Obtain and maintain a certification from the National Academy of Emergency Medical Dispatch for EMD. (NAEMD)
- Obtain and maintain a certification from Illinois State Police to operate the Law Enforcement Agency Data System (LEADS) and maintain the certification as required.
- Obtain and maintain a certification from APCO in Public Safety Telecommunicator I (PST1) and Advanced Fire Communications
- Work is typically performed in the communications room, with varying levels of light, in a confined environment with moderate to loud noise levels
- Disciplined environment with close supervision; must carry out lawful orders regardless of personal agreement
- Must be available to attend monthly Emergency Medical Dispatch (EMD) meetings
- Must be available to attend monthly Team Meetings
- May be subjected to excited, abusive, foul-mouthed, incoherent, intoxicated, impaired or hysterical callers
- Must be available to work shift work encompassing 24 x 7 schedules including evenings, nights, weekends, shift shortages, call offs and holidays.
- Must remain at the Center for the full scheduled shift. Uninterrupted lunch and breaks are not guaranteed. Lunch and breaks must be scheduled with the on-duty Supervisor
- Due to the nature of public safety work, overtime may be required
- May be subject to “call back” on short notice and for extended periods and must be available by phone/email at own expense
- Light lifting, carrying and pushing objects weighing up to 25 pounds
- Ability to reach, bend and stretch as required from a sitting and standing position to perform tasks such as manipulation of a mouse, keyboard, monitor, or other related equipment.
- Dexterity of hands and fingers to operate standard office equipment, including a computer key board
- Sitting for extended periods of time
- Ability to read and discern visual images in a variety of media, to include small liquid crystal displays offering very little brightness/darkness contrast, standard monochrome CRT/LED display screens, printed matter that has been reduced to less than normal size type, multi-colored indicated lights which have differing flash rates and color which indicates the status of electronic functions
- Ability to respond to multiple visual and sound stimuli with a high degree of accuracy in a timely manner
- Adequate hearing and visual acuity to successfully perform the essential job requirements
- Ability to speak and comprehend English coherently to exchange information in person and on the telephone
- Must be free from physical impairments that with or without accommodation would interrupt continuous performance of a shift lasting from 8 to 16 hours. Longer hours may be necessary as circumstances dictate.
NORCOMM Public Safety Communications - Superior Air-Ground Ambulance Service, Inc. is committed to attracting and retaining the best talent. We are an Affirmative Action/Equal Opportunity Employer. Qualified applicants of all backgrounds are encouraged to apply. M/F/V/D