Telecommunications Operator Full-time

Telephone Operator

1. Directs the flow of incoming/outgoing calls. Answers incoming calls immediately, and identifies who the caller has reached, ie 'Operator, (NAH) [NAME]
2. Connects call to the appropriate extension. Politely and effectively asks questions to determine appropriate transfer when necessary. Assists internal callers placing outgoing calls.
3. Receives patient information calls, locates patient in the Meditech system, and connects appropriately to the correct patient room and bed, or to the nursing unit as per nursing department policy.
4. Provides relay services, specifically TDD, for hearing impaired callers.
5. Provides interpretive services by way of telephone or video interpretation.
6. Pages individuals on in-house and long-range pagers. Pages emergency codes and individuals and makes some general announcements on overhead speaker, speaking clearly and distinctly.
7. Responds immediately to alarm systems, and initiates codes, pages and overhead announcements in accordance with departmental procedures and in a calm manner.
8. Provides accurate information to patients, staff, physicians, and the public
9. Performs clerical duties such as typing and proofreading end of day daily reports.
10. Assists with training new operators when requested by Coordinator or Director.
11. Notifies coordinator of delays in telephone communications, any other malfunctioning equipment per department policies. Informs coordinator of all other situations that requires supervisory action or intervention, (e.g. customer complaints, unusual occurrences, etc.)

Information Desk

1. Greet patients and visitors as they arrive at the hospital information desk and ask how they would like to be assisted.
2. Answer any questions or complaints presented at the information desk, or escalate to appropriate dept/person.
3. Assigns visitor and/or vendor passes as per hospital policy.
4. Locates patient in the Meditech system, and directs visitor to the appropriate patient room and bed, or to the nursing unit as per nursing department policy.
5. Maintain cleanliness of information desk making certain it is presentable at all times.
6. Receive packages and/or letters and notify appropriate departments or arrange for delivery.
7. Coordinate efforts with housekeeping staff to ensure proper and constant cleanup of information desk and surrounding areas.

Relevant Prior Experience:
Excellent customer service skills; Ability to concentrate and to quickly and courteously respond to callers in a busy, distracting office environment; Ability to use good judgment and act independently to effectively problem solve; Ability to work as part of a team to ensure department efficiency and productivity.
Bilingual English/Spanish highly preferred.
The hospital prohibits discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.