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Form of workJob Description
Upwork, in collaboration with a leading American multinational technology company, is looking for Spanish-speaking Microsoft 365 Business Advisors. This unique opportunity allows you to be at the forefront of Microsoft's products. If you have technical expertise in M365 products and a passion for innovation, we encourage you to apply.
About Upwork:
Upwork is the world's largest marketplace connecting businesses with independent talent across the globe. We are thrilled to support our client’s business products, a game-changing initiative that will define the future of technology.
About the Role:
We are seeking skilled and experienced Spanish-speaking Microsoft 365 Business Advisors – Engineers. You will be responsible for responding to Technical Advisory and technical implementation questions regarding M365 tools. These questions will come through chats and phone calls. The ticket needs will vary depending on the request; they typically include questions surrounding the admin’s knowledge of the M365 web application, registering and buying domains, downloading and installing Office, and using the M365 feature set.
Are you ready to shape the future of technical excellence and customer success? We're looking for an exceptional M365 Engineer to join our dynamic team.
What you'll do:
- Educate customers on the use of Microsoft 365 products and services and provide guidance on best practices for improving productivity and collaboration.
- Help customers to evaluate the potential benefits of a Microsoft 365 subscription by providing personalized recommendations based on their business needs and use cases.
- Advise customers on the different subscription plans and features available and help them to choose the plan that best meets their needs and budget.
- Guide customers through the process of obtaining a new subscription or enhancing their subscriptions, including providing step-by-step instructions and troubleshooting any technical issues that may arise.
- Keep up to date with the latest updates and enhancements to Microsoft 365, and communicate these changes to customers as appropriate.
- Document technical issues and solutions in a knowledge base for future reference.
- Collaborate with other technical support engineers and cross-functional partners to resolve complex technical issues.
- Customer Successful Setup - At Organizational level 40% of the customers that freelancer has engaged with a successful move from grace period to perpetual and customer added new or additional workload setup or increased license usage.
Device Specifications:
- Computer that is not joined to another company’s domain, neither managed by any remote management – inventory systems or tools
- Windows 10 Pro (latest updates installed)
- Minimum of 8 GB RAM (16 is recommended)
- Core i3 processor (i5 is recommended)
- Minimum of 256GB Hard disk (256 SSD is recommended)
- LAN (local access network) required
- For security requirements, freelancers will not connect to the provided systems and tools using WiFi.
- A minimum of 25 Mbps download speed & 10 Mbps upload speed
- No 3rd-party antivirus software installed
- Media devices that are Teams compliant
- Microphone/headset with background noise canceling (not a phone headset)
- Webcam, preferably compatible with Windows Hello Technology
If you are selected to move forward you will need to complete the following steps with our onboarding team:
- Background check and authorization
- Identity check and location check
- Live hardware check confirming the technical specifications required for the role
- Payroll vendor documentation
Additional Information
- All your information will be kept confidential according to EEO guidelines.
- The hired candidates will be paid on a fixed pay, for tickets assigned/solved. Please submit a proposal with your desired budget, what your experience is with Microsoft 365 and its applications, along with any other information you’d like us to review in your proposal.
Why Choose Us?
- We value diligence and teamwork
- Collaborate with subject matter experts and the team to ensure timely and effective case resolution
- Be a part of innovation and customer satisfaction to various large organizations
