5478 Strategy & Operations Lead

Duties:

• The commercial team is looking for a Scaling Diverse Communities Strategy and operations Lead to shape and drive a global framework and business model that prioritizes guest and host representation reflective of the communities where we operate.
• In this role, you will work cross functionally to define guest and host diversity goals primarily in the U.S.
• You will be responsible for influencing and articulating integrated strategies that help focus on guest and Host recruitment, and host retention to reduce host churn and increase host success.
• You will do this by leveraging our community platform to drive commercial pilots and initiatives to retain our top hosts.
• You will be responsible for program development and execution.
• This role carries revenue and business performance goals.
• You value and prioritize diversity and inclusion.
• You have experience in marketing, business development, and operations.
• You are entrepreneurial and resourceful.
• You are strategic and influential with an ability to work collaboratively.
• You are an effective communicator with the ability to synthesize opportunities into strategic recommendations.
• You are passionate about travel, community, and entrepreneurship.

Program development

• Developing a framework to define and track diversity goals.
• Building a community and retention strategy to help sustain and support diverse hosts.
• Analyzing drivers and levers of growth and building a plan to support diverse guests and host needs.
• Establish framework for performance measurement and piloting new tactics.
• Operationalize pilots and opportunities that fit the needs of the communities we aim to serve.

Community engagement

• You will be responsible for engaging our existing community of hosts and capturing their needs.
• You will design and implement programs that increase earnings and loyalty of ourtarget host segments.
• You will own, track, and report on revenue targets for the business.
• You will influence cross functional teams to prioritize and modify their efforts to support the needs of our community.
• You will lead through inspiration and our core value of belonging.

Skills:

• You are strategic in your thinking with a proven ability to define and own OKRs.
• Can forecast, model, and optimize growth tactics based on known and unknown performance.
• Advanced analytical skills preferred.
• You have experience building diversity goals in commercial tech and consumer goods industries.
• Ability to influence through persuasion, negotiation, and consensus building.
• Strong empathy for our community and passion for revenue and growth.
• Deep understanding of people powered sales cycles.
• Analytical and process-oriented mindset.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity.
• Excellent communication and presentation skills.
• Intermediate-level or fluency in Spanish preferred.
• Expertise with SQL, Excel, Google Docs, Salesforce CRM, and other technology solutions for driving operational execution.

Education:

• 0+ years experience in strategy and operations
• Bachelor's or Master's degree in a relevant field (Business, Marketing, etc.)

Compensation Range: $120 to $128.50/hr