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Form of workJob Description
ABOUT THE CALL CENTER AGENT POSITION
Do you like helping others? If so, this job might be for you!
We’re a family owned and operated telephone answering service. Every day our core focus and passion is to make a difference in the success of our small business customers.
We operate 24/7/365 to help our customers communicate better and answer when opportunity calls. To do this, we need great people who want to make a positive difference in the world.
On any given day, you could be taking a detailed message for an attorney in one interaction, to helping a patient connect with their physician. You’ll be helping people from all walks of life across a variety of industries – with a friendly and helpful voice.
COMPENSATION: Earn up to $21.50 per hour.
- You must work a minimum of 32 hours per week.
- You must have open availability between 12p-1a.
- You must be available Friday, Saturday, Sunday and Monday.
- $3.00/hr Attendance Bonus
- Agents without any attendance violations (including absences, leaving early, being tardy, or being out of rotation) during a pay period are eligible for a pay period bonus to reward their exceptional attendance. $3.00 for every hour worked during the pay period for no schedule adherence issues.
Spanish Bi-Lingual Differential:
Fluent in Spanish and English? Earn a $1 per hour differential once you have graduated training and are handling all calls.
Multiple opportunities for growth! Like mentoring others? Become a trainer and earn up to $24.25 per hour. Lead the team as a Supervisor and you can earn up to $26.95 per hour.
BENEFITS
- Simple IRA retirement plan with company match contribution up to 3%
- Competitive compensation
- Employer Provided Life Insurance
- Medical, Vision, Dental, Insurance Offered with Employer Contribution
- Paid lunch and breaks
- Eligible for up to 40 hours of PTO during first 12 months of Ambs employment
- Paid birthday benefit after 12 months of Ambs employment
- 1 Floating Holiday after 12 months of Ambs employment
- Hours worked on holidays are paid at time and a half
- Overtime available
- Bi-weekly incentives based on attendance
- 40-hour bonus pay for 1-year perfect attendance
QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS
- High School Diploma or equivalent required
- Typing skills of 20 wpm
- Customer service experience preferred
- Excellent interpersonal, verbal, and written communication skills
- Strong basic computer skills
- Ability to multi-task
- Ability to make sound decisions under pressure
- Ability to deal with difficult situations and people
- Ability to work well in both a team environment and independently
- A strong attention to detail
- Requires primarily sitting at a desk for extended periods
FULL-TIME EMPLOYEES
- 40+ hours per week
- Must be available to work an 8-hour shift Monday through Sunday.
- Mandatory weekends and holidays.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at The Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, pregnancy, or any other characteristic protected by law.
Core Purpose: To make a difference in our client’s success
Core Values:
• We inspire and help others with our work ethic.
• We act with honesty, integrity, respect, and fairness to all.
• We are committed to quality.
