2024 Summer Brand Engagement Center Intern (12 Month Rotation)

Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse, talented team members who want to Dream. Do. Grow. with us.
Who we are:
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse, talented team members who want to Dream. Do. Grow. with us.
Who we're looking for:
Toyota and Lexus' Brand Engagement Center is looking for passionate and highly motivated Interns to work in a world-class contact center. The skills you acquire will be invaluable for your career.
Through your experience at Toyota, you will:

• Expand your communication skills
• Test drive a career and get a better grasp of your goals and interests
• Network with professionals in your field of interest
• Develop a confident, professional image

What you'll be doing:
Toyota Customer Brand Engagement Center Internship Program provides college students with exposure to the automotive industry while working in a corporate environment at our Headquarters in Plano, Texas.

• During your Internship, Your primary role will be to act as a liaison between Toyota/Lexus owners, prospective owners, dealerships, area offices and headquarters by supporting our national contact center via answering incoming phone calls on a daily basis.

• You will receive five weeks of comprehensive training on Toyota (possibly Lexus) vehicles, policies, products and services, communications, problem solving and negotiation, and customer satisfaction.

• Your primary role will be to act as a liaison between Toyota/Lexus owners, prospective owners, dealerships, area offices and headquarters.

• You will be expected to evaluate customer inquiries/concerns, (i.e. financial assistance, dealer sales, service or product related concerns), and determine the appropriate action to positively impact owner satisfaction and retention.

• Our Toyota Customer Brand Engagement Center is one of the key departments that offers entry-level positions with tremendous opportunity to learn about our products and the inner workings of the company.

• As an Intern, your overall mission is to "Build Lifetime Advocates for Toyota/Lexus".

• Your role will support the department's objective to provide world-class customer service to Toyota/Lexus owners and future buyers.

What the Internship schedule will look like:

• The Toyota Customer Brand Engagement Center Internship is full-time, (40 hours/week), 12-week program during the summer months., and part-time during the school year.
• Based on performance and business needs, during the school year, you may be selected to work part-time, (12-15 hours per week), on a variable schedule.
• The approximate dates of this internship are May 2024 through May 2025. Availability before and after major holidays is required. Interns must be fully available for the duration of the internship.

Belonging at Toyota
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc's Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question or need assistance with your application? Please send an email to talent.acquisition@toyota.com.