2023 Ferrovial Airports MSA Operations Lead

Overview

Position:          MSA Operations Lead

Reporting to:   MSA Director

Based in:          New York

The New Terminal One (NTO) will reimagine the international passenger experience at John F. Kennedy International Airport while creating opportunities for local, minority and women-owned business enterprises (MWBE) and service-disabled veteran-owned businesses (SDVOB).

NTO will serve as a global gateway to the New York metropolitan area and set a new standard for world-class design and service, aspiring to be among the top ten airport terminals in the world.

NTO will be a 23-gate, state-of-the-art terminal. Sustainably designed and future focused, the terminal will feature expansive, naturally lit, public spaces, cutting edge technology, and an array of amenities, all designed to enhance the customer experience and compete with some of the highest-rated airport terminals in the world. With more than 300,000 square feet of dining, retail, lounges, and recreational space, NTO will offer passengers a uniquely New York sense of place, with a Queens flavour.

The ultimate goal of The New Terminal One is to deliver a World Class Experience like the one passengers could find in other airports in the World such as: Changi, Dubai, Incheon or Istanbul.

Ferrovial Airports have a long term Management Services Agreement (MSA) with New Terminal One. The purpose of the MSA is to support NTO to develop, deliver and operate a world class terminal by leveraging the insights and expertise that Ferrovial Airports has from owning and operating airports for over 21 years. The support will include advice and support in planning, operations, commercial, organization management and innovation.

The design phase is largely complete with construction well underway with the new Terminal expected to be brought into passenger operation on June 1st 2026, but the MSA will last well over that date.

 

Description:

The MSA Operations lead will be responsible for leading the operational advice and input into the NTO organization and supporting the NTO Operations team in bringing the terminal into passenger operation.

You will be responsible for bringing best-in-class practices from other airports or industries, constantly challenging the status quo while focusing on delivering an efficient airport operation.

Responsibilities

Functions:

• Bring forward world class airport operational knowledge and expertise to inform all levels of decision making through the design, construction and operational phases of the New Terminal One endeavour.
• Support the development of the Operations procurement strategy, selection and negotiation with vendors and ensure that vendors are appointed in a timely manner to ensure smooth transition into operation.
• Oversee and provide input into the development of Terminal Standard Operating Procedures.
• Support the establishment of the Terminal Operations Control Centre.
• Support the establishment of terminal resilience and business recovery procedures.
• Develop short and long term budgets.
• Ensure the NTO operations strategy reflects the requirements from the different stakeholders: including Port Authority, Govt agencies such as TSA and CBP, airlines, commercial tenants, and other users etc. and addresses the long-term goal of delivering a World Class experience within the boundaries of the long-term investment case.
• Support NTO and provide advice on operational and technical sustainability best practices.
• Provide operational input and support for any critical and non-critical terminal equipment.
• Anticipate problems using past experience to strengthen the project. Developing and sharing best practices from experience in previous positions.
• Undertake benchmarking exercises to ensure global best practice is incorporated into the New Terminal One.

Qualifications

Requirements:

• University degree or equivalent.
• 15 years of relevant experience in airport operational and leadership roles.
• Native English. Spanish an advantage.
• NY based with availability to travel.

Skills:

• Leadership and organizational skills, high level of autonomy, proactiveness to propose solutions and improvements.
• Ability to work under pressure.
• A true team player with the ability to lead and motivate a team.
• Strong personal drive and result focused, with strong analytical skills.
• Able to communicate in a clear and efficient manner at all levels.
• Well-developed influencing and proven negotiation skills.
• Close attention to detail.
• Ability to synthesize complex issues and recommend practical solutions to the NTO for implementation.
• Familiar with airport operations and ORAT procedures.

 

See Link in Recruitment Brochure for Complete Job Description.

 

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Employment Type: OTHER