11-145 - Operations Supervisor - SC/ OC Anaheim Emergency Shelter - Operations

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.  Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Operations Supervisor (OS) is responsible for the day-to-day operations of the Anaheim Emergency Shelter. The OS works closely with all shelter management, supervisors, and coordinators to ensure site operations are conducted in compliance with all TSA policies and procedures.

The OS will develop and supervise the Site Coordinator (SC), Lead Ambassadors and Intake Coordinators to ensure the operations team is being supported and growing in their understanding of operations best practices at AES.

The OS is supervised by and works closely with the Site Manager.  The OS works collaboratively with the Program Supervisor to improve, maintain and implement protocols and procedures to ensure resident welfare on-site.

The OS must fully embrace the ministry and mission of The Salvation Army, accept its Christian principles and values, and protect and enhance the image of The Salvation Army to the public.

Responsibilities

Recruit, Develop and Supervise Operations Coordinator and Intake Coordinators.

• Facilitate monthly all staff meetings.
• Provide supervision bi-weekly to direct reports.
• Develop Ops Coordinator as a future successor.
• Assist in operations staff candidate selection, interviews, application processing and on-board.
• Facilitate and/or coordinate internal professional trainings.
• Ensure all operation staff are well versed on policies and procedures, and resident welfare internal processes.

Oversee the daily operations of shelter.

• Responsible for vetting vendors and pricing for on-site services.
• Responsible for coordination and oversite of services rendered by vendors.
• Develop, enforce, and maintain operations policy and procedures.
• Be on call 24/7 for emergencies.

Record Keeping

• Develop, maintain and review operations data tracking systems.
• Maintain vendor data on services provided.
• Maintain operations budget.
• Create, review and maintain operations documentation.
• Provide monthly statistics on services provided to administration.
• Report on-site incident to corresponding entities internal and/or external.

Miscellaneous Duties

• Support Operations Coordinator in discussions regarding resident exits, write ups and developing strategies as needed.
• Assist site manager with strategic planning, resident assessments and evaluation of site services.
• Participate in AES “all” staff meetings.
• Participate in Homeless Service staff meetings and trainings.
• Participate in Social Services and community meetings as needed or directed.
• Cultivate and maintain a positive and professional working relationship with colleagues, TSA staff and community partners.
• Perform other assigned duties as directed.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis.  Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.  Ability to operate computer, fax and telephone. Ability to lift up to 40 lbs.

Leadership Core Competencies

• Analytical – Synthesize complex or diverse information; conduct research, draw conclusions, and report outcomes; Develop workflow policies and procedures.
• Problem Solving – Identify & resolve problems in a timely manner; gather and analyze information skillfully and develop solutions.
• Oral Communication - Speak professionally, clearly, and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.
• Written Communication - Write clearly and informatively; edit work for spelling and grammar; Present numerical data accurately; Read and interpret written information.
• Project Management - Prioritize and plan work activities; use time efficiently; Organize work schedules of others and assign tasks. Follow up to ensure accountability.
• Teamwork – Balance team and individual responsibilities; Build a positive team spirit, morale, and group commitment to established goals, core values and objectives.
• Project Management - Prioritize and plan work activities; use time efficiently; Organize work schedules of others and assign tasks. Follow up to ensure accountability.
• Managing People - Include staff in planning, decision-making, facilitating, and process improvement. Be available and present to staff; provide regular performance feedback; help develop subordinate’s skills and encourage growth; Improve processes, products, and services. Delegate work assignments; Match responsibilities to the right people; Set expectations and monitor delegated activities.
• Continuous Improvement/Organizational Effectiveness – Constantly look for ways to improve and promote quality, effectiveness, and efficiency at all operational levels.

Minimum Qualifications

• By virtue of its direct contact with, and representation to people who engage in Salvation Army programs, people who demonstrate an understanding of The Salvation Army’s Christian mission are required for this position.
• Bachelor’s in Business Administration or related field required, MBA preferred.
• Experience 1-3 years of experience in management of facility operations and supervision of staff.
• Knowledge of operations of a non-profit, faith-based organization or residential facility experience preferred.
• Experience working with the homeless required.
• Must be in good physical health and mental health, capable of meeting the demand of the position.

Skills, Knowledge & Abilities

• Driving Test and clean MVR check, Class B license preferred.
• Bilingual/Bi-literate English/Spanish preferred.
• Must have ability to communicate effectively and remain positively engaged with colleagues, community members, residents and staff.
• Able to function in a fast-paced, frequently changing environment and be adaptable.
• Must have flexible availability.
• Must possess effective time management skills.
• Must be able to prioritize work and meet deadlines.
• Must model professionalism and keep OC Mission at the forefront when developing the team and protocols and procedures.
• Excellent verbal and written communication skills.
• Computer literate; effectively use computerized database for resident file management, with basic skills in Microsoft Office: Microsoft Word, PowerPoint, Excel and Outlook email.
• Stellar leadership and delegation skills.
• Strong conflict resolution skills.
• Cultivate and maintain effective communication as it relates to staff development and operations, this includes keeping Site Manager informed of staff, resident crisis and/or concerns, issues, challenges, needs, successes.