Address
Form of workJob Title:ZipTour Foreman
Department: Mountain Operations
Reports To: ZipTour Manager
Rate of Pay: $17.00 per hour
Shift: Full-time, Seasonal positions
Variable shifts 9:00am - 7:00pm, Must be available weekends and holidays
SUMMARY
Contribute to the organization, efficiency, and leadership of ZipTour operations. Provide a safe, informative ZipTour experience for guests. Provide transformational experiences and genuine service executed passionately.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Read and completely understand the ZipTour® operations manual for all equipment systems utilized.
Understand and utilize all Personal Protective Equipment (PPE), and cultivate a positive culture around PPE usage.
Demonstrate a comprehensive understanding of the maintenance needs and overall concept of the design function of the ZipTour ride system.
Have a basic understanding of Side by Side maintenance. Report service needs when necessary.
Understand all rescue procedures and be ready to coordinate any rescue effort.
Assist supervisors and manager in conducting and documenting daily, weekly, and seasonal staff trainings.
Assist supervisors and manager in training level one and level two operators, utilizing the most recent version of the ZipTour® operations manual and SOP for local operating procedures.
Complete daily follow-up pass-offs for daily and weekly training.
Obtain necessary signatures and correctly file all paperwork.
Complete daily tower and line inspections to ensure guests' safety.
Monitor weather conditions and coordinate evacuating guests during weather closures.
Assist manager in annual Non-Destructive Testing and inspection processes.
Assist supervisors in weekly scheduling on PayLocity.
Complete daily opening and closing procedures of ZipTour course.
Transport guests via all-terrain vehicle for private ZipTours.
Execute operational plans and motivate employees.
Mentor coworkers & lead by example.
Perform all other ZipTour tasks as needed.
Handle multiple tasks and be creative and motivated.
Meet and establish a rapport with each guest
Be a good steward of the mountain ensuring waste is properly disposed.
Promote employee carpooling.
Awareness of weather conditions and elements to ensure a safe environment for self and guests.
Winter Operations include the following: De-ice cables & Clear pathways and platforms of snow.
ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO
Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service standards, and values.
Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.
Work a flexible schedule, work well under pressure, meet deadlines, and manage time appropriately.
Work with a broad-based constituency and provide excellent service to all internal and external guests.
Demonstrate cooperative behavior with colleagues and supervisors.
Keep information confidential as directed in the confidentiality agreement.
Support and comply with all Sundance policies, procedures, and standards.
Protect Sundance assets.
Be a positive ambassador of Sundance inside and outside of work.
ENVIRONMENTAL COMMITMENT
Support and participate in environmental programs associated with position, for example: minimize waste, recycle, conserve energy, purchase and use sustainable products, educate co-workers/guests on environmental ethic, support vendors with similar environmental ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats, carpool with co-workers to minimize carbon emissions. All employees are invited to participate in environmental or Sundance Preserve sponsored events.
SUPERVISORY RESPONSIBILITIES
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Complete all applicable paperwork for the above responsibilities and submit to HR in a timely manner.
DRESS CODE
Sundance recognizes the impact that our image has on the guest's impression of the resort and the perception of our ability to provide professional service to our clientele. As representatives of Sundance and leaders of our teams, mangers are expected to set the example for all employees.
In order to best promote a positive, professional image that meets Sundance guest's expectations, managers and supervisors are required to dress in a professional, conservative fashion that is appropriate for their area. Please use the following as a minimum standard.
All aspects of the Personal Appearance policy (SPL#50) must be in compliance.
Employees are required to wear nametags at all times while on duty.
Must wear designated uniform t-shirt at all times
Clothing must be unwrinkled, clean, and in good condition (no rips, tears, or frays regardless of whether accidental or fashionably placed).
Blue jeans are permitted.
Men's shirts must be tucked in.
A tailored fit is required of all clothing.
Tank tops, halter tops tube tops, and spaghetti straps are prohibited.
Bare midriffs are prohibited.
Shorts may not be shorter than 2" above knee.
Close toe and heal footwear is required - a sturdy work shoe is strongly recommended
Flip flops are prohibited in all areas.
If your department allows t-shirts, they must be in good condition and have appropriate Sundance logos.
If your department allows baseball caps, they must be in good condition and have appropriate Sundance logos.
Accommodations
Sundance will reasonably accommodate employees with religious beliefs or a disability that may make it difficult for that employee to comply fully with the Personal Appearance Policy. Employees should contact their supervisor or Human Resources to request a reasonable accommodation that will comply to the greatest extent possible with the policy.
DISCLAIMER
This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience. Have at least 1 season of ZipTour experience or exhibit competence in the ZipTour ride system and Sundance Mountain Resort specific mountain operations.
TECHNICAL/COMPUTER SKILLS
Must possess a working knowledge of word processing, spreadsheets, internet navigation, and electronic mail. Proficient use of a 2-way radio is frequently required.
CERTIFICATIONS, LICENSES, REGISTRATIONS
Must possess a valid U.S. Drivers' License in good standing as determined by Sundance's Insurance Company guidelines.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and walk. The employee is frequently required to use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, and talk or hear. The employee is occasionally required sit, taste, or smell. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Based on ZipTour Rider Requirements, Zipline Operators must meet the following standards to ride the ZipTour:
Measure between 48" and 82" tall.
Weigh between 50 and 260 pounds.
Must not be pregnant.
No history of neck, back or spine injuries.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to high, precarious places, moving mechanical parts, outside weather conditions (high heat in summer, cold, icy, snowy conditions in winter) and vibration. The employee is occasionally exposed to wet or humid conditions (non-weather), airborne particles, and risk of electrical shock. The noise level in the work environment is usually moderate.
OTHER QUALIFICATIONS
Must be 21 years of age or older
Department: Mountain Operations
Reports To: ZipTour Manager
Rate of Pay: $17.00 per hour
Shift: Full-time, Seasonal positions
Variable shifts 9:00am - 7:00pm, Must be available weekends and holidays
SUMMARY
Contribute to the organization, efficiency, and leadership of ZipTour operations. Provide a safe, informative ZipTour experience for guests. Provide transformational experiences and genuine service executed passionately.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Read and completely understand the ZipTour® operations manual for all equipment systems utilized.
Understand and utilize all Personal Protective Equipment (PPE), and cultivate a positive culture around PPE usage.
Demonstrate a comprehensive understanding of the maintenance needs and overall concept of the design function of the ZipTour ride system.
Have a basic understanding of Side by Side maintenance. Report service needs when necessary.
Understand all rescue procedures and be ready to coordinate any rescue effort.
Assist supervisors and manager in conducting and documenting daily, weekly, and seasonal staff trainings.
Assist supervisors and manager in training level one and level two operators, utilizing the most recent version of the ZipTour® operations manual and SOP for local operating procedures.
Complete daily follow-up pass-offs for daily and weekly training.
Obtain necessary signatures and correctly file all paperwork.
Complete daily tower and line inspections to ensure guests' safety.
Monitor weather conditions and coordinate evacuating guests during weather closures.
Assist manager in annual Non-Destructive Testing and inspection processes.
Assist supervisors in weekly scheduling on PayLocity.
Complete daily opening and closing procedures of ZipTour course.
Transport guests via all-terrain vehicle for private ZipTours.
Execute operational plans and motivate employees.
Mentor coworkers & lead by example.
Perform all other ZipTour tasks as needed.
Handle multiple tasks and be creative and motivated.
Meet and establish a rapport with each guest
Be a good steward of the mountain ensuring waste is properly disposed.
Promote employee carpooling.
Awareness of weather conditions and elements to ensure a safe environment for self and guests.
Winter Operations include the following: De-ice cables & Clear pathways and platforms of snow.
ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO
Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service standards, and values.
Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.
Work a flexible schedule, work well under pressure, meet deadlines, and manage time appropriately.
Work with a broad-based constituency and provide excellent service to all internal and external guests.
Demonstrate cooperative behavior with colleagues and supervisors.
Keep information confidential as directed in the confidentiality agreement.
Support and comply with all Sundance policies, procedures, and standards.
Protect Sundance assets.
Be a positive ambassador of Sundance inside and outside of work.
ENVIRONMENTAL COMMITMENT
Support and participate in environmental programs associated with position, for example: minimize waste, recycle, conserve energy, purchase and use sustainable products, educate co-workers/guests on environmental ethic, support vendors with similar environmental ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats, carpool with co-workers to minimize carbon emissions. All employees are invited to participate in environmental or Sundance Preserve sponsored events.
SUPERVISORY RESPONSIBILITIES
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Complete all applicable paperwork for the above responsibilities and submit to HR in a timely manner.
DRESS CODE
Sundance recognizes the impact that our image has on the guest's impression of the resort and the perception of our ability to provide professional service to our clientele. As representatives of Sundance and leaders of our teams, mangers are expected to set the example for all employees.
In order to best promote a positive, professional image that meets Sundance guest's expectations, managers and supervisors are required to dress in a professional, conservative fashion that is appropriate for their area. Please use the following as a minimum standard.
All aspects of the Personal Appearance policy (SPL#50) must be in compliance.
Employees are required to wear nametags at all times while on duty.
Must wear designated uniform t-shirt at all times
Clothing must be unwrinkled, clean, and in good condition (no rips, tears, or frays regardless of whether accidental or fashionably placed).
Blue jeans are permitted.
Men's shirts must be tucked in.
A tailored fit is required of all clothing.
Tank tops, halter tops tube tops, and spaghetti straps are prohibited.
Bare midriffs are prohibited.
Shorts may not be shorter than 2" above knee.
Close toe and heal footwear is required - a sturdy work shoe is strongly recommended
Flip flops are prohibited in all areas.
If your department allows t-shirts, they must be in good condition and have appropriate Sundance logos.
If your department allows baseball caps, they must be in good condition and have appropriate Sundance logos.
Accommodations
Sundance will reasonably accommodate employees with religious beliefs or a disability that may make it difficult for that employee to comply fully with the Personal Appearance Policy. Employees should contact their supervisor or Human Resources to request a reasonable accommodation that will comply to the greatest extent possible with the policy.
DISCLAIMER
This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate's degree (A.A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience. Have at least 1 season of ZipTour experience or exhibit competence in the ZipTour ride system and Sundance Mountain Resort specific mountain operations.
TECHNICAL/COMPUTER SKILLS
Must possess a working knowledge of word processing, spreadsheets, internet navigation, and electronic mail. Proficient use of a 2-way radio is frequently required.
CERTIFICATIONS, LICENSES, REGISTRATIONS
Must possess a valid U.S. Drivers' License in good standing as determined by Sundance's Insurance Company guidelines.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand and walk. The employee is frequently required to use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, and talk or hear. The employee is occasionally required sit, taste, or smell. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
Based on ZipTour Rider Requirements, Zipline Operators must meet the following standards to ride the ZipTour:
Measure between 48" and 82" tall.
Weigh between 50 and 260 pounds.
Must not be pregnant.
No history of neck, back or spine injuries.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to high, precarious places, moving mechanical parts, outside weather conditions (high heat in summer, cold, icy, snowy conditions in winter) and vibration. The employee is occasionally exposed to wet or humid conditions (non-weather), airborne particles, and risk of electrical shock. The noise level in the work environment is usually moderate.
OTHER QUALIFICATIONS
Must be 21 years of age or older
