Youth Services Program Manager

Summary of Job Activities:

The Program Manager is a full-time position and responsible for evaluating program effectiveness and ensuring best practice in providing services to youth experiencing homelessness; as well as supporting program development/expansion. This individual will be responsible for supervision, training, and support of youth coaches. The Program Manager is responsible for oversight and implementation of assigned program projects such as the coordination of equipment distribution, our outreach initiative, and the youth advisory council.

In addition, the Program Manager will support agency advocacy work in the community, developing beneficial relationships for the agency and youth. The Program Manager will be responsible for agency program and funding compliance as well as supporting grant research, writing and reports.

Youth Services

• Provides onboarding, training, and supervision of team of youth coaches
• Provides oversite of youth coach student caseloads, ensuring quality and consistency of services.
• Ensures appropriate, complete, and timely documentation of services
• Identifies needed trainings; and conducts the training or secures trainer(s)
• Responsible for keeping youth coach procedure manual current
• Identifies and provides resources and tools for youth coach team; and tracks or documents as needed – ie resource index, toolkit, wifi access, computers, transportation, etc.
• Attend and participate in regular Youth Services department team meetings
• Act as an extension to youth coaches when required; may include conducting intakes, assisting with housing referrals, transporting to appointments, setting up transportation, accompanying students, etc.
• Serves as back-up in providing crisis intervention when Director of Youth Services is unavailable
• Serves as agency liaison with business community interested and committed to providing services to HYC youth such as medical / vision / dental services, and others as appropriate
• Conduct weekly supervision with youth coaches
• Conduct student case file review
• Conduct biannual evaluation of youth coaches

Compliance & Grant Support

• Serves as HMIS administrator
• Participates in the Continuous Quality Improvement of the HYC program
• Assists with data collection, statistical analysis, monitoring for compliance and preparing reports (HMIS, Transitional Living Program Grant - HHS)
• Contributes to grant research, writing and reports.

Advocacy

• Works in concert with Development Department as requested
• Represent HYC with program related community groups / businesses with focus on program/youth/homelessness including employment track relationships
• Serve as HYC representative at MAG Continuum of Care and other community meetings and advocacy groups involving ending youth homelessness.
• Conduct agency presentations as directed and appropriate
• Support agency’s work with Minor Consent Bill and other legislation as directed
• Attend and participate in conferences / workshops as appropriate
• Engage school liaisons regarding intake procedural requirements and training as needed

Program Development

• Evaluate and identify improvements for program best practice
• Contribute to program development
• Contribute to policy and procedure implementation
• Provide training as need to support program development – ie. employment track, first year college students, etc.
• Contribute to agency expansion regionally; participate in research, discussion, and implementation as assigned

Related Duties

• Understands reporting laws of the State of Arizona; abides by rules and confidentiality; practices social services standards of ethics
• Other duties as assigned

Skills & Abilities Required

• Willingness and ability to function in a structured work environment while being able to adapt to flexible hours and emergency situations
• Excellent critical thinking skills
• Excellent organizational skills (records, files, schedules, other)
• Proficient in general office procedures and practices
• Ability to work under strict deadlines and to change priorities as needed
• Fluent knowledge of Microsoft Word and Excel
• Knowledge of HMIS and SharePoint (preferred)
• Excellent writing and proofreading skills
• Ability to conduct public speaking engagements/presentations/training
• Ability to communicate and work with diverse populations (board, staff, volunteers, clients)
• Ability to give feedback on processes and accept constructive criticism
• Ability to lift 25 lbs

Education, Training, Experience and Testing

Required

• Bachelor’s Degree in social services or a related field and a minimum of 4 years progressively responsible related work experience in social services
• Two years of supervisory experience with staff
• Reliable personal transportation with current registration and insurance coverage
• Two years of experience working in a non-profit organization

Preferred

• Experience working with the homeless or impoverished; general knowledge of poverty related social issues and government services
• Bilingual in English and Spanish

Working Conditions

• 40 hours+ per week – schedule to flex based on cases, home visits, emergencies, etc.; 4 or 5-day workweek to be determined by COO and/or Director of Youth Services
• Position may involve in-office, remote and field work
• Participates in unloading and distributing in-kind donations
• Willingness and ability to adapt to flexible hours and emergency situations

Equipment Used

• Company-provided laptop
• General office equipment (calculator, copier, fax, etc.)
• Personal vehicle with valid driver’s license, current registration and insurance

Initiative

• Judgment and maturity required in handling confidential and personal matters involving clients; must be able to accept direction and constructive criticism then complete tasks
• Able to work independently or as a member of a team project
• Understands and promotes HYC’s mission and organization

Appearance Standards

It is each employee’s responsibility to adhere to the appearance standards established in Homeless Youth Connection’s Employee Manual. The organization has provided employees with the benefit of a professional/casual dress and appearance standard, and therefore, expects no deviation from the policy established including, but not limited to, inappropriate clothing, make-up and jewelry.

Job Type: Full-time

Pay: $58,000.00 - $62,000.00 per year

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor's (Required)

Experience:

• working with youth/social services: 1 year (Required)
• Supervising (Staff): 1 year (Required)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License and reliable vehicle (Required)

Ability to Relocate:

• Phoenix, AZ 85020: Relocate before starting work (Required)

Work Location: Hybrid remote in Phoenix, AZ 85020