Job Description
https://gulfcoastcenter.e3applicants.com/careers/Youth-and-Family-Case-Manager--Field-Based-526
Are you seeking a career where you can make a difference? Gulf Coast Center (GCC) recruits people who are committed to compassionate, person-centered service.
- Manage assigned caseload as part of an interdisciplinary team following program procedures. Provide services authorized by a valid Recovery plan and CANS.
- Conducts initial screenings by telephone or in person and provides crisis intervention and referrals as appropriate. Face-to-face screenings should on average be completed within 30 minutes.
- Conducts the Children's Needs & Strengths Assessment (CANS) every 3 months or as clinically indicated for individuals as required & assigned. Responsible for ensuring completion of the initial & annual CANS recertification in accordance with the Praed Foundation & HHSC performance contract requirements. A lapse/expiration of certification will result in termination of employment. Exception: If certification lapse/expiration is reported to the supervisor within 24 hours of the expiration date, the employee will be granted the opportunity to recertify by the close of the following business day. Any lapse/expiration greater than 24 hours will result in termination of employment. Additionally, all certified CANS users are required to participate in semi-annual quality assurance training activity conducted by identified ANSA/CANS Super User.
- Ensures that all necessary consent forms are fully completed. Obtains all pertinent records available from external agencies.
- Displays knowledge in the area of TRR to assure proper protocol is followed during each intake scheduled.
- Will complete the QMHP assessment necessary to determine the level of care recommended for service delivery. Completes all Center required forms including but not limited to, Client Rights and TRR documentation completely, legibly, and accurately.
- Conduct an adequate assessment of the consumer's history prior to initiating services. Assessment should include a review of chart documentation and consultation with other team members.
- Assures all documentation required for TRR, as well as other forms required by Center policy are completed correctly and filed in each youth file. Work to assure CANS and Recovery Plans are valid limiting the expiration of these documents.
- Establishes an initial Person-centered Recovery plan, with client and family input indicating individualized problems, SMART goals, and SMART objectives following the TRR model. Necessary signatures were obtained prior to the expiration of the previous Recovery plan/review.
- A complete adequate review of services provided in the previous treatment period and document progress towards objectives. Complete and document discussion regarding services, goals, and objectives for the upcoming treatment period with youth and LAR present. Necessary signatures were obtained prior to the expiration of the previous treatment plan/review.
- Document appropriate detail (amount and content) in all sections of notes, a clear indication that the service provided supports individualized treatment goals and objectives, and supports medical necessity for the service provided and needs to continue.
- Provide skills training, parent training, and medication training and support as determined by state curricula. Consistently delivers services with means to earn fidelity to the model. Document in accordance with the fidelity tool kit for each service.
- Provide crisis services to consumers and walk-ins to the clinic as needed.
- Adhere to Voice and Choice Philosophy significant to the Wraparound Approach to Intensive Case Management as a Wraparound Team Member.
- Monitor the frequency of each service provided under TRR to assure requirements of the assigned Level of Care are met.
- Utilize Smartcare reports in order to consistently monitor and complete required documentation as indicated by contract standards. (Including minimum time plus staff time reports.)
- All documentation is complete, accurate, and clear as required by GCC Consumer Records Procedure within 2 business days and ready to be filed within 7 days.
- Conducts service delivery in accordance with Youth Behavioral Health Service Standards as defined by state and local authorities. Assures services are not provided on assigned youth should the Recovery plan and/or CANS not be valid.
- Identifies, arranges, advocates, and collaborates with other agencies to assure an effective planned referral, discharge, or transfer of services. Includes completion of service summary, transfer discharge summary, and request for a fair hearing letter to be sent.
- Actively participates in team meetings and other clinical staffing. Remains attentive with professional mannerisms throughout the duration of meetings.
- Displays professionalism and team members when representing the program throughout daily work.
- Uses a mature problem-solving approach in daily work and interactions with consumers as well as colleagues.
- Maintain contact with designated staff regarding current work area and daily retrieval of phone and electronic messages. Maintain contact with immediate supervisor regarding flextime.
- Implements "Fish" philosophy in approach to assigned work duties. Emphasizes principles of philosophy when collaborating with co-workers and during service provision.
- Meets or exceeds the established performance requirement for the entire caseload each month. Meets all productivity measures determined by leadership staff.
- Participates in the Administrative Claiming process as required.
- Will be responsible and accountable for the adherence to and promotion of the agency compliance policy and will require communication with various departments to foster, develop and continue our community partnerships as it relates to the position.
- Treat all individuals with the utmost courtesy, decency, and respect.
- Provide responsive, and efficient services.
- Interact with staff, consumers, local entities, and advocacy groups to provide a service that meets local needs.
- Provide the highest level of Customer Service for both internal and external customers.
- Required to report personnel leaves; flex time and emergency leave to assigned supervisor.
- Strict adherence to the professional, ethical, and legal requirements set forth in GCC's Business Code of Conduct as well as the Corporate Compliance Plan.
- Consistent adherence to the Center's Dress Code.
- Consistent adherence to Center safety guidelines and expectations.
- May be required to travel within Brazoria and Galveston Counties.
- Out-of-region travel may be required to attend training.
- Must maintain a clean driving record and driver's license in accordance with our Driver Policy.
- Requires current Texas Driver's License, reliable transportation, and must maintain current auto liability insurance.
- Requires a baccalaureate degree or equivalent in the behavioral sciences field of study from an accredited college or university and/or specialized QMHP certification.
- OR a bachelor's degree from an accredited college or university AND relevant Behavioral Health work experience.
- One year of related Mental Health experience is preferred.
- Work-related experience with children is preferred.
Abilities/Traits:
- General knowledge of mental disorders and child development.
- Self-motivated with good time management skills.
- Effective interpersonal skills.
- Ability to establish cooperative relationships with youth and their families.
- A mature problem-solving approach to daily work.
- Knowledge of local social service networks.
- Ability to provide sensitivity toward family needs and preferences when providing ongoing services and crisis intervention.
- Ability to work cooperatively with immediate work groups and individuals external to the program.
- Ability to maintain a self-directed approach to assigned work duties.
- Ability to accept responsibility and exercise independent judgment in making decisions.
- Ability to express self clearly and effectively, orally and in writing.
- Requires the ability to work within a team approach.
- Requires proficiency with computer skills, programs, and email.
Working Conditions:
- Work will be performed in the Office and Field setting.
- May require varied work hours depending on the needs of clients.
- Out-of-region travel may be required to attend training.
- May require travel to various locations within Brazoria and Galveston Counties. Requires current Texas Driver's License, reliable transportation safe and current with all state requirements, and liability insurance.
- May periodically transport consumers.
- Will require field-based service delivery.
Special Projects:
- Assist supervisor when requested to complete special projects and complete all assignments within a time frame negotiated with the supervisor. Completion of other duties as assigned by supervisor as it relates to the program and position.
Job Related Physical/Mental Requirements & Environmental Conditions:
- Ability to transport, adjust and/or move items up to 55 lbs.
- Ability to ascend/descend stairs.
- Ability to remain in a stationary position for long periods of time.
- Ability to handle objects.
- Ability to operate office equipment.
- Ability to move around within an office setting and/or other locations as needed; may include the ability to bend/twist, kneel/stoop and/or reach for items.
- Ability to push/pull, crawl/squat as it relates to PMAB requirements; may be required to perform PMAB restraints as it relates to program requirements.
- Ability to detect and write effectively.
- Ability to hear (with or without aid).
- Ability to have visual acuity to operate a motor vehicle and observe objects within the work setting.
Mental:
- Ability to accept constructive criticism.
- Ability to maintain regular attendance.
- Ability to understand, communicate and comprehend accurate information with others in English.
- Ability to reason and analyze effectively.
- Ability to solve practical problems as it relates to the position.
- Required to pass and maintain all Center mandated training.
Work Site/Environmental Conditions:
- Ability to work alone.
- Ability to work closely with others.
- Ability to work closely with clients and/or family members with poor hygiene. Ability to work long and/or irregular hours.
- May be subjected to a hostile environment.
- May be subjected to a high crime environment.
- Potential exposure to tobacco products.
- May be subjected to both inside and outside environmental conditions.
- Subject to standard noise levels within the working environment.
- Travel by motor vehicle, van, bus, or plane may be required.
Qualified individuals must be able to perform these functions with or without reasonable accommodations as based on ADA requirements.