Housing Stability Case Manager

Family Eldercare is committed to a culture of diversity, equity, and inclusion. We strongly encourage people of color, LGBTQIA2+, individuals with disabilities, parents, caregivers, and veterans to apply. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law.

The Housing Stability Case Manager provides comprehensive, strength-based case management services to individuals who have a history of chronic homelessness and are transitioning or have recently transitioned into housing at Community First! Village (CF!V). The services provided by this position support these individuals in achieving long-term Housing Stability, increasing connections to healthcare and social services, and improving life factors related to the social determinants of health.

Essential Responsibilities

• Provide case management to 20-30 individuals to promote Housing Stability. Service delivery is focused on the areas of housing, finances, basic needs, and health and wellness.

• Engage CF!V residents through outreach and referral, determine eligibility, and complete program enrollment.

• Administer screenings and assessments to identify clients’ barriers and strengths to promote housing retention.

• Develop individualized service plans to establish scope of services and to monitor progress toward clients’ goals.

• Create budgets with clients and provide financial literacy training to support clients in managing their income and bills.

• Assist clients in applying for and enrolling in public benefit programs.

• Administer financial assistance as needed to support housing and basic needs expenses.

• Maintain electronic and hard copy client records in compliance with HIPPA and agency guidelines and perform quality assurance activities in preparation for program monitoring by third parties.

• Complete accurate and timely data entry and contract reporting and submit eligibility documentation in accordance with program requirements.

• Collaborate with FEC Service Coordination team to develop outreach and transition plans for Housing Stability clients exiting the program.

• Work collaboratively with CF!V and other community partners and department staff to coordinate services and supports to mutual clients.

• Attend agency staff meetings, trainings, functions, and other activities as needed.

• Assist the team with administrative tasks or special projects as needed.

Competencies

• Strong advocate for individuals formerly experiencing homelessness.

• Strong communication, interpersonal, and organizational skills.

• Ability to maintain professional boundaries and engagement skills with a challenging population and in non-traditional work environments.

• Ability to develop and sustain collaborative and supportive working relationships with clients, coworkers, volunteers, and external partners.

• Ability to efficiently produce quality work, adhere to agency and contract requirements, and work independently.

• Ability to prioritize multiple tasks and meet frequent deadlines.

• Ability to adapt and respond to the changing needs of the program and clients.

• Ability to make constructive use of professional supervision.

• Committed to understanding and supporting diversity, equity, and inclusion (DEI).

• Proficient in utilizing Microsoft Office and Microsoft 365 applications.

Minimum Requirements

• Bachelor's degree in a related field. Experience may be considered in lieu of education.

• 2 years of case management experience with marginalized populations including individuals experiencing/at risk of homelessness and individuals with mental illness and/or substance use.

• Evidence of ongoing training and education in related areas such as mental illness, substance use, and/or homelessness.

• Experience implementing the principles of harm reduction, trauma-informed care, motivational interviewing, and housing first.

• Bilingual in Spanish or American Sign Language highly preferred.

• Reliable transportation and active auto insurance.

• Clear multi-state criminal history and satisfactory motor vehicle driving record.

Licenses and/or Certifications:

• Valid Texas Driver’s License or ability to produce within 30 days of hire.

Working Conditions/Physical Requirements

• Work will occur in an office setting, on-site at Community First! Village. Client meetings will occur in the office and in the community including clients’ homes, healthcare appointments, and other non-traditional environments.

• This position will entail engaging face-to-face with individuals with mental illness, substance use disorder, and/or a history of trauma.

• The Case Manager may frequent environments in which there is tobacco use.

• Moderate walking around the grounds of Community First! Village.

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards.

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.

• Must be able to lift and carry up to 20 lbs.

Travel

This position will require moderate travel within the Austin/Travis County area and use of one’s personal vehicle. Typical workdays will be based out of the FEC office at Community First! Village. Client transport in personal vehicle and accompaniment to applicable appointments will be expected. Travel will be reimbursed at the approved IRS mileage rate.

Employment at our organization may qualify you for federal student loan forgiveness programs. We do not directly pay for – nor forgive – federal student loans; however our status as a not-for-profit organization under Section 501 (c) (3), makes us an eligible employer. There may be other determining factors for one to qualify. Please follow this URL to review one such program and their requirements: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service

If you are interested in applying for employment with Family Eldercare and need special assistance to apply for a posted position, please send an email to hr @familyeldercare.org

Job Type: Full-time

Pay: $25.52 - $26.25 per hour

Benefits:

• 401(k)
• 401(k) matching
• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (Preferred)

Ability to Commute:

• Austin, TX 78724 (Required)

Ability to Relocate:

• Austin, TX 78724: Relocate before starting work (Required)

Work Location: In person