Address
Form of work
SalaryAt Plaid, our mission is to unlock financial freedom for everyone. There has never been a better time than now to start building the future of fintech with us. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, and Betterment, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. #LI-Onsite
The Workplace Experience team's mission is to bring Plaids together by creating exceptional spaces, events, and programs. Our current workplace portfolio is spread across multiple locations (San Francisco, New York, London, Amsterdam) and contains two channels of Workplace: Operations and Events & Experiences.
We are a passionate group of people who care deeply about building an inspiring, efficient, and inclusive employee experience for Plaids. We hold ourselves to high standards and strive for operational excellence in all that we do. If you are as excited about creating a best-in-class employee experience at Plaid, then we’d love for you to apply for this role and connect with us to learn more about our Workplace Experience team. Please note, this is a in-office role that does require you to work in our NYC office five days a week.
Responsibilities
- Oversee day-to-day operations of Plaid’s NYC office including workplace services, facility maintenance and repair, janitorial, and food & beverage services
- Maintain a high standard of in-office experience for all Plaid employees and guests
- Manage vendor operations and relationships for the NYC office including but not limited to janitorial, food & beverage, property management, and others as needed.
- Partner closely with HR, TechOps, legal, FP&A, EAs, and other Workplace team members to ensure a positive in-office experience for Plaids and their guests
- Represent & influence Plaid culture in the office by building relationships and supporting employees
- Proactively facilitate workplace & process improvements, including ideation and implementation
- You understand and independently execute projects that impact the overall workplace strategy for the NYC office
- Collaborate with onsite security to ensure guests and employees have frictionless access to the office
- Support space planning efforts to optimize the office floor plan for the needs of the team
- You provide coverage for the Front Desk when necessary
- You actively collaborate with vendors to maintain health & safety standards in the Workplace
- Assist the events & experiences team with the management of in-office events
- In-office requirement 5 days a week
- Reports directly to the Workplace Operations Manager based in San Francisco
Qualifications
- 3-5 years of experience in a Facilities role or similar
- Solid understanding of facilities operations and vendor management
- Strong customer service experience
- You’re seen as a strong contributor of fresh thinking for problem-solving or process improvements
- You can oversee various facilities-related projects from ideation to completion with minimal oversight
- Outstanding organization, documentation, and attention to detail
- Experienced technical literacy in Workplace tools such as G Suite, Slack, Jira, and Envoy
- Experience managing ticketing systems & triaging requests as they arise
- Strong appetite for learning
- Serious about their craft and being best in class
- Ability to multitask and problem-solve while juggling multiple responsibilities
- Proven track record of being proactive and anticipating the needs of others
$87,880 - $119,880 a year
Target base salary for this role is between $87,880 and $119,880 per year. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.
