Address
Form of workPay Range:
The typical pay range for this role is:
Minimum - Maximum
$24.74 - $37.11
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
The SHOW comes alive at MGM Resorts International!
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping for our guests.
THE JOB:
The Workforce Management Specialist creates and implements scheduling solutions utilizing innovative software supplying staffing to all departments appropriate to dynamic business demands. The employee delivers on S.H.O.W. basics to all internal customers including staff and management teams in a collaborative and supportive environment.
THE DAY-TO-DAY:
• Serve as the subject matter expert on Workforce Management software and processes; track, monitor, and communicate all system issues and downtime.
• Create scheduling solutions for departments that account for current business demands as well as exceptions.
• Collaborate with department leaders to ensure accurate staffing levels and to formulate efficiency strategies.
• Suggest scheduling changes and create new business models.
• Discover new best practices to enhance staffing while following current labor agreements and adhere to all ethical and equity when managing the scheduling process.
• Determine the balance between optimum scheduling, service expectations and current legal/legislative requirements.
• Work as a team completing daily schedule operations, such as leave requests and call outs.
• Manage Key Performance Indicators, including but not limited to Service Level, Occupancy, Abandon rates, ASA and AHT on a daily, weekly, and monthly basis.
• Perform other job-related duties as requested.
THE IDEAL CANDIDATE:
• Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
• Two (2) years of related experience.
• Professional appearance and demeanor.
• Takes pride in their work and is self-motivated.
• Possesses strong attention to detail.
• Excellent customer service skills.
• Excellent telephone etiquette and communication skills.
• Effectively communicates in English, in both written and oral forms.
• High school diploma or equivalent.
THE PERKS & BENEFITS:
• Wellness incentive programs to help you stay healthy physically and mentally.
• Free meals in our Employee Dining Room.
• Free parking onsite.
• Wellness benefits.
• Time off benefits.
• Retirement benefits.
• Companywide discounts on hotel, entertainment, shopping, and food & beverage.
• Exclusive discounts with our corporate partners on travel, electronics, online shopping, and beyond.
• Access to personal and professional development initiatives, networking opportunities, and community volunteer programs.
Are you ready to JOIN THE SHOW? Apply today!
The typical pay range for this role is:
Minimum - Maximum
$24.74 - $37.11
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
The SHOW comes alive at MGM Resorts International!
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping for our guests.
THE JOB:
The Workforce Management Specialist creates and implements scheduling solutions utilizing innovative software supplying staffing to all departments appropriate to dynamic business demands. The employee delivers on S.H.O.W. basics to all internal customers including staff and management teams in a collaborative and supportive environment.
THE DAY-TO-DAY:
• Serve as the subject matter expert on Workforce Management software and processes; track, monitor, and communicate all system issues and downtime.
• Create scheduling solutions for departments that account for current business demands as well as exceptions.
• Collaborate with department leaders to ensure accurate staffing levels and to formulate efficiency strategies.
• Suggest scheduling changes and create new business models.
• Discover new best practices to enhance staffing while following current labor agreements and adhere to all ethical and equity when managing the scheduling process.
• Determine the balance between optimum scheduling, service expectations and current legal/legislative requirements.
• Work as a team completing daily schedule operations, such as leave requests and call outs.
• Manage Key Performance Indicators, including but not limited to Service Level, Occupancy, Abandon rates, ASA and AHT on a daily, weekly, and monthly basis.
• Perform other job-related duties as requested.
THE IDEAL CANDIDATE:
• Proficiency of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine
• Two (2) years of related experience.
• Professional appearance and demeanor.
• Takes pride in their work and is self-motivated.
• Possesses strong attention to detail.
• Excellent customer service skills.
• Excellent telephone etiquette and communication skills.
• Effectively communicates in English, in both written and oral forms.
• High school diploma or equivalent.
THE PERKS & BENEFITS:
• Wellness incentive programs to help you stay healthy physically and mentally.
• Free meals in our Employee Dining Room.
• Free parking onsite.
• Wellness benefits.
• Time off benefits.
• Retirement benefits.
• Companywide discounts on hotel, entertainment, shopping, and food & beverage.
• Exclusive discounts with our corporate partners on travel, electronics, online shopping, and beyond.
• Access to personal and professional development initiatives, networking opportunities, and community volunteer programs.
Are you ready to JOIN THE SHOW? Apply today!
