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Form of workJob Description
Connections Behavior Planning & Intervention (CBPI) offers home-based, school-based, and center-based Applied Behavior Analysis Therapy (ABA) to children with autism (ASD), emotional behavioral disorders (EBD), and developmental disabilities. Our mission is to foster and maintain a collaborative, positive, and enriching experience for students and staff in an inclusive environment. Our highly trained and well-supported staff challenges our students to reach their highest potential through empirically supported, high-quality, and individualized interventions. Our staff works together toward personal and professional growth while providing compassionate care, treating others with respect, and supporting the unique needs of all individuals.
We are seeking an experienced Workforce Management/Coordinator to join our growing team. This position is anticipated to be full-time, non-exempt with a schedule of approximately 6:00AM until 3:00PM (PACIFIC TIME, with a one-hour lunch), Monday through Friday. Primary responsibilities involve coordinating client and staff scheduling on NPA Works (online practice management software) including but not limited to:
- assign Schedules for all CBPIs clients and services including but not limited to regular scheduled services, Assessments, make ups, cancellations, etc of service sessions varying from two to 7 hours in length.
- Optimize the usage of clients approved service hours, prioritizing employee and client availability as well as client/staff attributes
- Communicate information about scheduling and related topics between providers, client families, and/or other relevant parties.
- Receive the appointment call outs and cancellations from clients and staff with prompt communication of coverage details to multiple members of each team (BCBA/Directors, staff, and families).
- Create schedules ensuring policies and requirements of funding sources regarding appropriate staff credentials, certifications, and qualifications are considered Identify and problem solving related to scheduling of services. Provide concierge-level service while interacting with clients, and team members over phone, in person, or via email.
- Report details of call outs and cancellations to supervisors on a bi-weekly basisCassist with the production and delivery of on-going reports related to scheduling and fulfillment of scheduled services.
- Oversee and perform various clerical and administrative tasks related to scheduling and associated issues that require initiative and independent judgement.
- Ensure record of daily schedule and staff placement changes are maintained on NPA works before end of day.
- Work with HR on staff time off request to ensure all clients receive coverage.
- Work with the Workforce Management team to ensure details of coverage and schedule change processes are completed with accuracy and in a timely manner
To be successful in this role you must have a minimum of a high school diploma or general education degree (GED) and one-year related experience in a scheduling role in the medical field or ABA scheduling; or equivalent combination of education and experience.
- Excellent time management, attention to details, ability to multitask, and communication skills REQUIRED
- Ability to multi-task and maintain professionalism among many departments, staff, and clients REQUIRED
- Demonstrated proficiency with Microsoft Office (Microsoft Word and Excel) REQUIRED
- Ability to work with all levels of employees and various departments REQUIRED
- A dedicated team player who easily collaborates with directors, managers, and employees REQUIRED
- Prior Experience with NPA works a plus but not required.
- Have an understanding of ABA Therapy, a plus, but not required
Flexible work from home options available.
