Workers Compensation Legal Assistant

Farah & Farah is committed to being the premier personal injury law firm in Southeast GA and throughout Florida by guiding our valued clients through the complex legal system to deliver justice for those who need it most. Our Mission - Relentless dedication to justice for our clients, delivered with uncompromising support, professionalism, and compassion.

At Farah & Farah, our employees are our biggest asset. Both employees and clients are considered part of the Farah family.

The Workers Compensation Legal Assistant will be responsible for answering all incoming calls and emails to the Workers Compensation Department, setting up new patient charts, setting appointments, obtaining authorizations, providing end of visit documentation to insurance carriers, and processing outgoing claims. Specialists will also assist patients, nurse case managers, and adjusters with any requests or needs. Specialists will assist physicians and their teams with any questions or needs regarding Workers Compensation claim patients.

• Takes inbound calls from patients and insurance to set up patient charts, schedule appointments. Answers questions and provides information pertaining to well-defined areas, which require interpretation of policy.
• Reviews accounts and forms for accuracy and completeness.
• Responsible for sending documentation and orders for each patient visit to the correct carrier.
• Interacts with claims adjustors to verify patients work status and scheduled appointments.
• Communicates verbally and in writing regarding interpretation of local and out of state guidelines and policies.
• Maintains all records and reports.
• Responds to telephone calls from internal staff, patients, adjustors, and case managers.
• Obtains authorizations for initial visits, surgeries, and physical therapy. 

• Ability to multi-task in a fast-paced environment with tight deadlines
• Excellent customer service, time management, and organizational skills
• Attention to detail and problem solving skills
• Strong interpersonal skills to develop working relationships with clients, field associates and vendors
• Capacity to work independently and in a team environment
• Ability to maintain confidential information
• The ability to work on the phones for extended periods of time
• Excellent written and verbal communication skills
• Experience working with Microsoft applications including Word. Excel, and Outlook.
• Ability to learn and retain company policies, state and federal policies, and workflow processes.
• Consistent record of attendance, reliability, and integrity
• Workers' Compensation experience is always preferred.
• Proven 1+ year in medical billing or medical physician office experience or hospital environment
• Spanish speaking a plus
• High School diploma or equivalent

Benefits:

• Medical/Health
• Dental
• Vision
• Paid Time Off
• 401K
• Employer Paid Short Term Disability and Basic Life Insurance

Schedule:

• 8-hour shift
• Day shift
• Monday to Friday
• Onsite Office Professional Setting

Equal Opportunity Statement

Farah & Farah provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

E-Verify

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.