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Job Description
The Administration for Children's Services (ACS) protects and promotes the safety and well-being of New York City's children and families by providing child welfare, juvenile justice, and early care services. The Office of Human Resources (OHR) is a critical component in managing the agency's most valuable resources, our employees. The Office of Human Resources holds a broad spectrum of responsibilities that contribute directly to ACS' vision of offering comprehensive, quality services that empower children and families to thrive. ACS' Office of Human Resources' primary functions include developing and implementing the agency's human resources policies and procedures, recruiting, and hiring qualified candidates for open positions, providing onboarding and training to new employees, managing employee performance and compensation, and ensuring compliance with all applicable employment, civil service, and labor laws. In addition to our primary functions, the Office of Human Resources provides a variety of other services to employees, such as career development, employee benefits, and wellness programs. The Office of Human Resources also works in partnership with ACS program areas and divisions to provide initiatives and services that nurture and develop an environment of employee empowerment, advocacy, and involvement in the organization while attracting and cultivating a diverse dynamic workforce.
The Workforce Management Operations (WMO) Unit within the Office of Human Resources manages HR Operations processes affecting nearly 7,000 employees, as it relates to new-hire orientations, transfers, workers' compensation, performance evaluations, trainings (mandatory and voluntary), and HR customer service areas. The unit's work ranges from delivering presentations and trainings to processing daily forms and inquiries to conducting Special Projects such as developing new trainings, systems, forms, and protocols. Team members operate with a key focus on cross-training through the different unit areas in order to support seasonal or event-driven needs.
The WMO Unit is seeking a qualified individual to serve as a Special Projects Supervisor. Reporting to the WMO Director. The Special Projects Supervisor will be responsible for performing work as assigned by the unit Director based on continuous and ad-hoc needs of the unit, including but not limited to, the following:
- Use Excel to conduct heavy analytical work: data clean-up, analysis, and reporting.
- Identify, track, and communicate compliance with Key Performance Indicators (KPI) and processes.
- Recommend and implement process changes and strategies based on analysis of processes, KPI and other data.
- Develop written standard operating procedures and flow charts, creating presentations and trainings.
- Utilize City of New York systems: NYCAPS, PMS, CHRMS, WCS.
- Liaise with different HR units, ACS divisions, and partnering agencies.
- Perform general work unit work (e.g. processing forms, inquiries, and requests for a specific area) to support peak area seasonality.
Core Competencies
- Accountability and Professionalism - Demonstrates enthusiasm for and commitment to the position and accepts responsibility for personal actions
- Customer Service - Commits to meeting the expectations of internal and external customers. Listens and responds effectively to customer questions; resolves customer problems to the customer's satisfaction; respects all internal and external customers
- Collaboration and Teamwork - Supports a positive team environment in which members participate, respect and cooperate with each other to receive desired results
- Job-Specific Knowledge and Skills - Plans, prioritizes, and organizes work effectively to produce measurable results; keeps current with and effectively applies new work methods, skills and technologies to complete work at highest possible standards
Qualifications
A baccalaureate degree from an accredited college and two years of satisfactory, full-time experience related to the projects and policies to be studied in the particular
position.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
Job Description
The Administration for Children's Services (ACS) protects and promotes the safety and well-being of New York City's children and families by providing child welfare, juvenile justice, and early care services. The Office of Human Resources (OHR) is a critical component in managing the agency's most valuable resources, our employees. The Office of Human Resources holds a broad spectrum of responsibilities that contribute directly to ACS' vision of offering comprehensive, quality services that empower children and families to thrive. ACS' Office of Human Resources' primary functions include developing and implementing the agency's human resources policies and procedures, recruiting, and hiring qualified candidates for open positions, providing onboarding and training to new employees, managing employee performance and compensation, and ensuring compliance with all applicable employment, civil service, and labor laws. In addition to our primary functions, the Office of Human Resources provides a variety of other services to employees, such as career development, employee benefits, and wellness programs. The Office of Human Resources also works in partnership with ACS program areas and divisions to provide initiatives and services that nurture and develop an environment of employee empowerment, advocacy, and involvement in the organization while attracting and cultivating a diverse dynamic workforce.
The Workforce Management Operations (WMO) Unit within the Office of Human Resources manages HR Operations processes affecting nearly 7,000 employees, as it relates to new-hire orientations, transfers, workers' compensation, performance evaluations, trainings (mandatory and voluntary), and HR customer service areas. The unit's work ranges from delivering presentations and trainings to processing daily forms and inquiries to conducting Special Projects such as developing new trainings, systems, forms, and protocols. Team members operate with a key focus on cross-training through the different unit areas in order to support seasonal or event-driven needs.
The WMO Unit is seeking a qualified individual to serve as a Special Projects Supervisor. Reporting to the WMO Director. The Special Projects Supervisor will be responsible for performing work as assigned by the unit Director based on continuous and ad-hoc needs of the unit, including but not limited to, the following:
- Use Excel to conduct heavy analytical work: data clean-up, analysis, and reporting.
- Identify, track, and communicate compliance with Key Performance Indicators (KPI) and processes.
- Recommend and implement process changes and strategies based on analysis of processes, KPI and other data.
- Develop written standard operating procedures and flow charts, creating presentations and trainings.
- Utilize City of New York systems: NYCAPS, PMS, CHRMS, WCS.
- Liaise with different HR units, ACS divisions, and partnering agencies.
- Perform general work unit work (e.g. processing forms, inquiries, and requests for a specific area) to support peak area seasonality.
Core Competencies
- Accountability and Professionalism - Demonstrates enthusiasm for and commitment to the position and accepts responsibility for personal actions
- Customer Service - Commits to meeting the expectations of internal and external customers. Listens and responds effectively to customer questions; resolves customer problems to the customer's satisfaction; respects all internal and external customers
- Collaboration and Teamwork - Supports a positive team environment in which members participate, respect and cooperate with each other to receive desired results
- Job-Specific Knowledge and Skills - Plans, prioritizes, and organizes work effectively to produce measurable results; keeps current with and effectively applies new work methods, skills and technologies to complete work at highest possible standards
Qualifications
A baccalaureate degree from an accredited college and two years of satisfactory, full-time experience related to the projects and policies to be studied in the particular
position.
Additional Information
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
