Wire Transfer Clerk

| FLSA: | Non-Exempt | POSITION TITLE: | Wire Transfer Clerk
| CATEGORY: | Full Time | LOCATION: | Operations/Amarillo
| SHIFT: | Monday–Friday, some Saturdays, flexible schedule; typically, between 8:00 AM and 5:00 PM | REPORTS TO: | Penni Gamblin
Summary
Essential Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for processing incoming and outgoing Wire Transfers.
• Verify all incoming & outgoing wires based on company requirements.
• Balance Wire Transfer transactions with the Federal Reserve daily.
• Review and retain Wire Transfer statements daily.
• Provide weekly & monthly reporting requirements.
• Perform daily, weekly, and monthly reconciliations.
• Perform telephone callbacks, emails, Teams, etc. to internal & external wire customers for verification purposes.
• Answering telephones, emails, Teams, etc. from internal and external customers for wire and other operational related questions.
• Conduct reviews of Watchdog Wire users to maintain an accurate list of users and user limits.
• Perform daily branch proof work as needed.
• Operations personnel will need to master their assigned job responsibilities and at least one more position for backup purposes.
• Participate in bank training to enhance skill set and meet compliance requirements.
• Must be organized, self-motivated and a team player.
• Ability to operate a personal computer.

• Foster teamwork in the branch or department to ensure a positive overall customer experience and positive work environment.

• Answer telephones, answer questions and direct callers to proper Bank personnel.
• Punctuality and good attendance are imperative.
• Cross-sell the Bank's other products and services, referring customers to appropriate staff as indicated.

• Participate in bank training to enhance skill set and meet compliance requirements.

• Non-Exempt - Ability to work your schedule up to 40 hours with little or no overtime and complete tasks assigned.

• Exempt - Ability to work 45+ hours a week and complete tasks assigned.

• Responsible for coaching employees to success, which may include disciplinary action.
• Prepare quarterly and annual performance evaluations for all employees.

Minimum Requirements
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
Must be able to pass a background and Credit check

• EDUCATION : Work-related experience should consist of an in-depth background in Banking Operations.
• Educational experience, through in-house training sessions, formal school, or financial industry related curriculum.

• Excellent social and networking skills to support the community bank image.

• Complete in-house training based on requirements set up for this position.

• Proven ability to provide an Excellent Customer Experience.
• Basic skills in computer terminal and personal computer operation; word processing and spreadsheet software.
• Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, interpret documents, understand procedures, write reports and correspondence, speak clearly to customers and employees.
• Effective Time management skills.
• Ability to maintain confidentiality at all times.

• Ability to work with minimal supervision while performing duties.

• Ability to deal with routine problems involving multiple facets and variables.

• Must follow company policies, all state and federal laws, regulations and guidelines.

• Current driver's license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.

The incumbent must be able to perform this position safely, without endangering the health or safety to themselves or others.
Secondary Duties
The position of Wire Transfer Clerk performs duties specific to the position and other Operational functions as assigned. Each bank operations personnel will need to master their assigned job responsibilities and at least one more position for backup purposes.
Supervisory Responsibilities
The position of Wire Transfer Clerk has no supervisory responsibility.
Environment and Physical Activity
The incumbent while performing this position spends time writing, typing, speaking, listening, lifting (up to 10 pounds), carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), driving, sitting, pulling, walking, standing, squatting, kneeling and reaching.
The incumbent for this position may operate any or all of the following: telephone, copy and fax machines, calculator, computer terminal, personal computer and related printers.
Mental Demands
The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions.
MEMBER FDIC – EQUAL OPPORTUNITY EMPLOYER
This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other and/or different tasks be performed as assigned.