- Manage and maintain MS Exchange 2016 hybrid Exchange Online solution, and Office 365 Cloud Services including managing 3rd party SPAM, Threat Protection & Email Archive solutions.
- Manage and maintain MS Server environments 2003 -2019 including enterprise directory services, Group Policy, DNS, IIS, DHCP, DFS, ADFS, Azure, AWS and o365 Services.
- Manage and maintain on premise and Azure cloud-based virtualization environments, collaboration tools and SharePoint sites.
- Assist with security architecture, vulnerability monitoring and remediation.
- Produce metric reports and capacity planning reports as needed to support the on-premises and Cloud Windows and storage environments.
- Assist in planning/implementing/managing Disaster Recovery solutions for enterprise applications and infrastructure, including Azure Site Recovery Manager.
- Ensure all system changes meet change control and secure standard policies and procedures.
- Working with customers both internal and external to troubleshoot incidents.
- Maintaining documentation and diagrams regarding the various environments ABB assets reside in.
- Coordinate and participate in key process improvements as they relate to the client/server and core infrastructure services environment.
- Lead root cause outage analysis efforts.
- Lead efforts of outsourced support resources.
- Perform regular system tuning, upgrades, and performance monitoring.
- Occasionally leads technical teams as needed toward meeting project objectives.
- Works closely with key project team members such as; project managers, business analyst, technical leads, and business users.
- Identify potential trends in performance gaps and recommend modifications to the standardized work documents by using process improvement principles.
- Evaluate and recommend new technology upgrades; evaluate new software and hardware to determine usefulness and compatibility with existing software/hardware.
- Participates in On-Call rotation to provide 24/7 critical systems production support.
- Experience leading small cross functional project teams.
- Strong written and verbal communication skills.
- Ability to facilitate and lead complex discussions in a mixed technical and business team environment.
- Must have a team-oriented approach and keen attention to detail.
- Must be able to suggest plans to integrate new and existing systems.
- Must be self-directed and able to work effectively in a diverse team environment with little to no direct supervision.
- Strong problem-solving and analytical skills.
- Ability and desire to take ownership of tasks and responsibilities.
- Extensive knowledge and experience related to Cloud services, IT systems and technologies.
- Extensive knowledge of common industry hardware, operating systems, monitoring software, tools and utilities, and platforms, in addition to free and open source tools.
- Extensive knowledge of Microsoft Office products, e.g., word processing, spreadsheet, presentation, data base, project planning.
- Extensive knowledge and practice creating, executing, and scheduling PowerShell scripts or other methods to resolve issues and/or automate tasks.
- Thorough knowledge of SDLC and PMO methodologies.
- Must understand technical problems and solutions in relation to current and future business environments.
- Knowledge of infrastructure hardware and/or software installation, configuration and maintenance (i.e. firewalls, routers, switches, operating systems, storage, administration/monitoring tools).
- Associates Degree in Computer Science, Information Systems, or another related field. In lieu of computer-related degree, Associate degrees in other fields may be considered in conjunction with equivalent work experience.
- More than 8 years of experience in IT industry with experience in Windows Server administration; Windows 2003 – 2019
- Managing Cloud Services experience (i.e., Azure, AWS)
- Active Directory Services (AD, DNS, DHCP), MS Clustering, RDP, and MS Terminal Server 2008/2012/2016 and Lync/Skype for Business.
- More than 10 years of experience in IT industry with experience in MS Exchange Server administration 2010/2016.
- Hands on Experience in IIS Web Server Administration – IIS 6.0 / IIS 7.0 / IIS 8.0.
- Hands on Experience is installing and deploying .NET web applications.
- Hands on Experience in managing / supporting VMWARE servers (hosts and guests).
- Hands on Experience with the complete patch management lifecycle including testing, deploying, troubleshooting missing patches and patch issues.
- Bachelor’s Degree in Computer Science, Information Systems, or other related field.
- Microsoft certified (MCSE).
- Experience with MS SQL, Oracle DB.
- Experience with IaaS Cloud Solutions – MS Azure preferred.
- Experience with Office 365 and SaaS based solutions.
- Experience with administering a Certificate Authority or PKI environment.
- Hands on experience in supporting various Load Balancer solutions.
- Hands on Linux Administration experience.
- Hands on experience with Application Performance Management solutions.
- SharePoint administration experience.
- Systems Security training and/or certifications.
- Hands on experience with on premise and cloud-based Identity Management solutions.
- Experience in regulated IT environments (HIPAA, PCI, SOC 2, ISO 27001).
- Vacation and/or Sick time
- Holiday pay
- Birthday PTO