WIC Operations Specialist

Do you have solid working knowledge of the Women, Infants and Children (WIC) program? Are you tech-savvy with the ability to quickly troubleshoot technical difficulties within clinical information systems? Do you want to play a key role in the quality of service that is provided through the WIC program by assisting local clinic staff? The Office of Maternal and Child Health is looking for an experienced candidate to fill their role of WIC Operations Specialist.
PLEASE READ BEFORE APPLYING:

• This position is currently a hybrid of both in-office and remote work days. Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason.
• This position is currently scheduled 4 days a week, with each shift being 10 hours. The schedule is typically Tuesday - Friday from 7:00AM to 5:30PM, but some flexibility may be required.

Job Responsibilities:

• Become an expert in the WIC information system, VISION, to provide help desk support for local clinic staff
• Provide customer service to program applicants, participants and internal customers
• Research and respond to incoming questions or complaints and provide information, explain policies and procedures, and facilitate resolutions
• Provide trainings and presentations on the clinical information systems that WIC uses, and any updates that may be associated with them
• Assist with contract monitoring
• Assist with social media creation, approval, and posting
• Gather and evaluate data for audits, evaluations, and investigations

Ideal Candidate:

• 2 years of experience working with the Women, Infants and Children (WIC) program
• 2 years experience using the VISION or Mountain Plains States Consortium systems
• Understanding and knowledge of WIC policies and procedures.
• Ability to learn and understand Information Technology (IT) issues and computer hardware issues
• Ability to effectively present information to large and small groups.
• Problem solving skills.
• Good reading, writing, and verbal communication skills in English. Bilingual preferred.
• Excellent customer service and telephone skills.
• Experience using basic business computer software including Microsoft Office Word, Excel and PowerPoint.

The Agency & Program:
To learn more about the Office of Maternal and Child Health, please click HERE. To learn about Utah's Women, Infants, and Children program, please click HERE.
Why You Should Join Our Team:
This is an opportunity for a new career which rewards your knowledge, professional abilities, caring nature, and efforts. You will also receive great benefits. Some of the available benefits can be seen below.

Benefits:

Health Insurance - Public Employee Health Program (PEHP):

• 3 medical plan options. Choose a Traditional or High Deductible Health Plan. There is an Opt-Out Cash Benefit option for those that have other medical insurance coverage.

• 5 dental plan options, with an Opt-Out Cash Benefit option for those that have other dental insurance coverage.

• 4 vision plan options under EyeMed or OptiCare

Retirement - Utah Retirement Systems (URS):

• Employees who have any service credit with an employer covered by the Utah Retirement Systems prior to 7/1/2011 are in the Tier I Public Employees System.

• Employees hired on or after 7/1/2011 and who have never been in the URS retirement system have two options for retirement in the Tier II System.

  • Tier 2 Hybrid Retirement System. Employer contributes an amount equal to 10% of your salary between both plans (pension and 401(k))

  • Tier 2 Defined Contribution Plan. Employer contributes an amount equal to 10% of your salary to a 401(k) plan only.

• Employer contributions to your 401(k) are vested after four years.

Paid Time Off:

• Annual leave and sick leave are accrued at 4 hours per pay period each (4 hours annual, 4 hours sick).

• Annual leave amounts increase with years of service.

• We have 12 paid holidays.

• This position is currently a hybrid of both in-office and remote work days. Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason.
• Continued employment is contingent upon the successful completion of a fingerprinting background check.
  
• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.

Employment Type: Full Time