Traffic Management Specialist, Control Room Operator (Temporary)

Salary: $17.78 - $26.67 Hourly
Location : Salt Lake County, UT
Job Type: Temporary
Job Number: 40359
Agency: 810 Department of Transportation
Unit: 8383 DOT TOC Operators
Opening Date: 02/02/2024
Closing Date: 2/16/2024 11:59 PM Mountain
FLSA: Non-Exempt
Recruiter: April Nicholls, anicholls@utah.gov
# of Openings: 1
Location: UDOT Traffic Operations Center,2060 S. 2760 W., Salt Lake City, UT
Schedule Code: TL - Time Limited - This is a career service exempt at will position.
Benefits: This position is not eligible for benefits.
Background Check: You must successfully pass a criminal history check.
Schedule Code Description: This position is temporary, at-will, and non-benefited. There may be an opportunity for this position to become a full time, benefited, career service position at a later date.
EEO Statement: The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, dial 711 or TTY: 800-346-4128.
Job Description
The Utah Department of Transportation (UDOT) is looking for a skilled individual to be a Traffic Management Specialist, Control Room Operator for the Traffic Operations Center (TOC) Control Room.
This is a temporary, part-time position with flexible hours (typically up to 29 hours per week). The purpose is to help cover shifts due to full time operators who have planned time off or for other unplanned coverage as needed.There may be an opportunity for this position to become a full time, benefited, career service position at a later date.
The primary responsibility of the TOC Operator is to monitor and manage traffic and disseminate traffic information in order to maximize traffic flow and increase safety. This is accomplished through the staffing of the Control Room 24 hours a day, 7 days a week. Currently, there are 5 shifts of differing staff sizes that provide this coverage, working varied times and days, including nights, weekends, and holidays.
The UDOT TOC Control Room operates 24/7/365 and is responsible for Traffic Management throughout the state. It is the location that monitors roads, traffic signals, and intersections, and then proactively deploys Traffic Management strategies to reduce congestion, keep the roads safe, and contribute to keep Utah moving. Operators use displays of video images and computer-generated graphics, radio broadcast information (i.e. a police band radio scanner), operational data reports, and citizen reporting. Operators continuously monitor the system, and can provide information to responders and approaching drivers about problem areas, reducing crashes and saving drivers time, money, and wasted fuel. The Operators have a sophisticated network of devices that help them to message the traveling public when there are weather events, special events, crashes or incidents that could cause delays, including VMS signs, social media alerts, updating the UDOT Traffic App, and updating the UDOT traffic website udottraffic.utah.gov. The Operators can modify signal timing in real time, provide direct notification to affected agencies, and communicate with the responders on scene.
Principle Duties
As a Control Room Operator, you will:

• Provide administrative assistance to the Traffic Information Specialist, Control Room Engineer, Control Room Manager and Deputy Manager.
• Ensure high quality traffic operations in the Traffic Operations Center Control Room.
• Assist the Shift Supervisor when necessary as UDOT's Incident Manager for all Level 1 classified incidents and act as the main correspondent for all subsequent incidents.
• Assist the Shift Supervisor by helping to manage multiple Control Room activities such as coordination with media, the Dept of Public Safety, and Community Relations.
• Provide communication and coordination with all UDOT regions, the Incident Management Team, and the Utah Highway Patrol.
• Ensure that safety standards and quality assurance processes are followed, and, in the case of a serious incident or weather situations, may be required to work for an extended period during this time.
• Make decisions in the Control room in accordance with UDOT's Comprehensive Incident Management Plan, focusing on quick clearance of incidents and good data reporting.
• Participate in after action reviews and training exercises, help generate reports and documentation, and maintain quality data.
• Serve as a contact for public information requests and complaints made to the TOC.
• Ensure high quality customer service in the Control Room.
• Monitor Utah's state-run transportation system for any and all incidents or occurrences that affect traffic flow and/or present a life safety issue.
• Maintain accurate records, logs, and data.
• Receive and evaluate incoming calls, determine whether emergency or routine and prioritize each; determine who needs to respond to call, relay instructions and questions.
• Generate accurate and concise information in response to a variety of problems.
• Ensure publications and information released to the media/public are accurate and consistent with agency objectives.

Minimum Qualifications
Candidates must be able to work in an environment that has a high risk impact to the mental and emotional state. Operators encounter stressful situations that will expose them to graphic details, including death and injury through radio communications, video surveillance, and written reports from the emergency dispatch system and news reports. These incidents are not limited to fatalities.
In addition to the above, candidates must:

• Be highly organized, detail-oriented, and have excellent communication skills.
• Be able to work independently, as well as part of a team.
• Have a strong sense of responsibility and commitment to the job.
• Be flexible and willing to report to work with short notice is essential for this position.

Knowledge, Skills, & Abilities
Here are some of the knowledge, skills, and abilities that are typically associated with the job, though not all-inclusive:

• Principles, theories, and practices of Emergency Management.
• Excellent customer service skills and quality customer service output.
• Use multiple computer software programs to detect, verify, respond to, and log incidents.
• Knowledge of Traffic Incident Management (TIMs).
• Interact with the public, external partners, news, and other agencies with professionalism, ensuring the continued growth and enhancement of UDOT's relations with these groups.
• Ability to problem solve in high pressure situations.
• Interpret a variety of instructions in written, oral, or other form.
• Generate accurate and concise information in response to a variety of variables.

Supplemental Information
Here is some information you should be aware of:

• May be required to work during planned special events as well as other planned or unplanned traffic incidents.
• This position may be working varied shifts to provide 24/7 coverage for the TOC Control room.
• Must be flexible and willing to report to work with short notice.
• Must submit a planned weekly schedule, but understand that it may change due to shift coverage needs.
• Work activities impacting the mental and emotional state : High Risk: Incumbents will frequently be exposed to visual images and descriptions of highway crashes and incidents that may have serious injuries or fatalities present.
• Working Conditions - Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
  
• Physical Requirements - Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items; driving an automobile, etc. Special physical demands are not required to perform the work.
• Employee may be reassigned to a different location as deemed necessary by the Region Director/Group Leader.

Why Should You Join Our Team?
The work we do matters. If you want to make a positive difference doing meaningful work, this is the right place for you. Our mission statement is, "Enhance quality of life through transportation." We define quality of life through a framework of Good Health, Connected Communities, Better Mobility, and Strong Economy. We help the State of Utah and its traveling public to get to where they want, when they want, in the way they want -- and we make sure they can do it safely.
You will become part of a team with an internal culture of Trust, Teamwork, and Flexibility. Our organization lives by the values of Respect, Integrity, and Caring. If these are your values too, you'll be a great fit.
Aside from working for a cause-driven, cutting edge agency that is leading all other transportation departments in the nation, you will receive great health and retirement benefits. Working for the State of Utah provides a positive work-life balance. Click here to view a summary of the benefits we offer.
The Agency
UDOT is a strengths-based organization, which means its approach is based on identifying and developing individual and organizational strengths. Our philosophy is to address challenges by bringing our strengths to each situation and create the best solutions. Candidates are encouraged to be familiar with their strengths and consider how they may potentially be of benefit to the roles for which they are applying. UDOT uses the CliftonStrengths Assessment, but there are multiple strengths assessment tools available online, and no formal assessment is required.
For more information on the Utah Department of Transportation please click
Benefits:
The State of Utah offers eligible employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for a detailed information page: To access a Total Compensation Calculator in Excel format click
FMLA General Notice:
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01
As part of this application process, you must provide your work history in the work history section of your application. Failure to provide this information may result in disqualification. Your answers to the questions on this application must be supported by your work history, otherwise you may not receive credit. Listing "see resume" as a response to a question may also result in not receiving credit.

• I have read and understand the above statement

02
While the full salary range is advertised, most job offers will be made at the first half of the range ($18.90 - $22.23). Are you willing to accept a wage within this range? Current State employee wage will be based on UDOT policy and/or DHRM rule.

• Yes
• No
• Current State employee

03
Operators in this position will encounter stressful situations with graphic details, including death and injury, through radio communications, video surveillance, and written reports from the emergency dispatch system and news sources. These incidents are not limited to fatalities. Are you able and willing to work in these conditions?

• Yes
• No

04
This is a temporary position intended to cover open shifts due to full time operators planned time off or for other unplanned coverage needs. This will require being flexible and willingness to report to work with short notice. Are you able and willing to work this type of schedule?Note: There will be a planned weekly schedule with the understanding it may change due to shift coverage needs.

• Yes
• No

05
These positions are subject to 24 hour availability. Are you able to work this type of schedule?

• Yes
• No

06
How many years of experience do you have providing customer service?

• None
• 1 - 3 years
• 3 - 5 years
• 5 - 7 years
• 7 - 10 years
• 10 or more years

07
Please rate your level of computer skills using email, internet, computer applications such as Microsoft Office, and Google Suite products, etc.

• None
• Beginner (1 - 3 years)
• Intermediate (3 - 5 years)
• Advanced (5 years or more)

08
Do you have experience working as a Control Room Operator or in a Control Room environment?

• Yes
• No

09
Please describe your experience working as a Control Room Operator or in a Control Room environment. Include your role and what employer(s) provided this experience.
10
Do you have any relatives who currently work for UDOT? Per UDOT Policy, relatives are defined as: spouse, child, parent, sibling, grandparent, grandchild, uncle, aunt, nephew, niece, first cousin (including in-laws and step relatives), or cohabitating employees.

• Yes
• No

11
If you do have relatives working for UDOT, please list the name, relationship, and work location for each relative.
12
#Please indicate how you heard about this specific job posting.

• State of Utah job site (www.governmentjobs.com/careers/utah)
• Referred by a Friend or Family
• Indeed
• Other External Job Board or Site
• LinkedIn
• Social Media (Facebook, Twitter, etc.)
• DWS job website (www.jobs.utah.gov)
• Advertisement (Digital Ad, Billboard, Print, etc.)
• Professional Network (Association, Membership, Work Colleague)
• University Network (Handshake, School Job Board, Career Cent...