Wholesale Customer Service Representative

Job Title:Wholesale Customer Service Representative - Jewelry Industry

Location: Williamsville, NY 14221

Employment Type: Part-time/Full-time

Hourly Wage: $18.00 - $20.00

Schedule: Day Shift, Monday to Friday, 8-hour shifts

Benefits: Health insurance, Life insurance, Paid time off, 401(k)

Job Description:Customer Service - Jewelry

Summary:

Are you ready to embark on an exciting career journey with Rembrandt Charms? We are seeking enthusiastic individuals with strong communication skills and attention to detail to join our team as Wholesale Customer Service Representatives. Both full-time and part-time positions are available, offering growth opportunities within our dynamic company.

Primary Responsibilities of Wholesale Customer Service Representative

Field inbound calls from retail jewelers, providing exceptional service to our valued accounts.

Process orders accurately and efficiently to ensure timely delivery.

Promptly respond to customer inquiries, maintaining up-to-date knowledge of our brand, products, and industry trends.

Collaborate effectively within a team environment to achieve common goals.

Assist with general Customer Service duties and office tasks as needed.

Knowledge and Skill Requirements:

Ability to multitask, manage time effectively, and prioritize tasks to achieve results.

Proficiency in computer skills, including Microsoft Office applications.

Strong verbal and written communication skills, with the ability to interact professionally with customers via phone and email.

Previous experience in Customer Service, phone support, inside sales, or retail jewelry is advantageous.

Experience:

High School diploma or equivalent (required)

1 year experience in Customer Service, phones, inside sales, or retail jewelry.

Other relevant experience can be considered with adequate references.

Who We Are:

At Rembrandt Charms, we pride ourselves on fostering an environment where talent flourishes and careers thrive. With over 50 years of success, our company sells to over 14,000 retail stores in North America, maintaining a sterling reputation in the jewelry industry. Join us in preserving the tradition of charms and charm bracelets while embracing innovation and creativity.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, creed, gender (including gender identity and gender expression), religion (all aspects of religious beliefs, observance or practice, including religious dress or grooming practices) marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including cancer or a record or history of cancer, and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, veteran status, or any other basis or status protected by federal, state, or local law or ordinance or regulation.

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Application Question(s):

• Describe your experience working as a Customer Service representitive and taking inbound calls

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)

Work Location: In person