Wfh Customer Service Rep

We're seeking a dedicated and detail-oriented remote Customer Service Representative to join our dynamic team. As a vital member of the front-line support team, you will play a key role in ensuring an exceptional customer experience while upholding company policies and values.

Responsibilities:

Customer Interaction: Respond to customer inquiries and concerns via email and messaging platforms promptly and professionally.

Provide accurate information about products, orders, and cultivation processes.

Uphold a positive and helpful tone in all customer interactions.

Issue Tracking and Reporting: Efficiently track customer issues, concerns, and feedback.

Report recurring or critical issues to management for timely resolution.

Collaborate with team members to address and resolve customer challenges.

Written Communication: Exhibit strong written communication skills to ensure clear and effective communication with customers.

Draft thoughtful and informative responses to customer inquiries and concerns.

Customer Support Platforms: Utilize customer support platforms to manage and organize customer interactions.

Experience with customer support software is preferred.

Continuous Learning: Demonstrate a willingness to learn about mushroom cultivation processes and stay informed about product updates.

Adapt to a changing environment and contribute to process improvements.

Qualifications:

At least 1-2 years of experience in customer support or a related field.

You Have:

A friendly and positive attitude

Prior sales or Customer Service experience

A high level of attention to detail

Strong communication skills, both written and verbal

The ability to develop positive relationships with team members and customers

A desire to find solutions

Experience:

Microsoft 365

Adobe

Learning Management Systems

Tech savvy

Excellent people skills and a desire to help customers find solutions

Excellent phone and communication skills

Multitasking and time management

Sales experience is a plus

In addition to competitive pay, this position offers the following benefits:

Remote position

Working with a small team for a rapidly growing organization

Casual Attire

Professional Development Opportunities

Medical, Dental and amp; Vision Insurance

Life and amp; Disability Insurance

401(k) with Company Contribution

Paid Holidays and PTO

Monthly Electronics Reimbursement

If you are ready to join a fun and hard-working team and enjoy interacting with (mostly) friendly customers, please apply online today!