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Form of workJob Description
Position Overview
As a key member of the Seattle Corporate Team, the Corporate Travel Advisor will be responsible for the successful completion of comprehensive, accurate, cost effective travel arrangements for Direct Travel clients within company policies utilizing corporate contracts and preferred suppliers in an efficient and professional manner.
This role will work closely with our corporate team and report to the Operations Supervisor.
Fully Remote
Responsibilities
Completes domestic and international travel arrangements for clients which may include air, hotel, ground transportation, group travel, rail, and limos
Supports one or more accounts
Supports both individual and group travelers
Interacts with traveler or travel arranger and provides 1st level of support for customer service and technical issues
Ensures compliance of a client’s travel policy while utilizing DT preferred vendors to maximize profit
Adheres to DT standards in delivering customer service including telephone and email etiquette, and follows prescribed customer service escalation procedure
Follows company standards regarding procedures, utilization of tools, productivity, accuracy of work, and attendance
Attends staff and training meetings for ongoing updates in travel industry and office procedures
Maintains a favorable working relationship with all other company employees to foster and promote a cooperative working environment
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, or efforts associated with the position
Basic Qualifications
Minimum 5 years’ experience providing domestic and international travel arrangements
Must demonstrate thorough knowledge of airline ticketing rules and regulations
High proficiency using Airline GDS, Sabre
Proficient in producing lowest logical airfare within client’s policy
Understands international airfares and international ticketing
Thorough working knowledge of exchanging, reissue of tickets
