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SalaryPosition:Welcome Center Assistant
Reports to: Director of Education, Outreach and Welcoming
Status: Full-time, exempt, with benefits
Base Salary: $40,000.00; additional based on education, experience, and credentials
Application Instructions: Include cover letter and resume.
Deadline: Resumes will be reviewed as received; position will be posted for 30 days or until filled.
Position Summary:
The Welcome Center Specialist is responsible for providing triage, screening, and support to youth seeking services through the Ozone Crisis Line and Welcome Center. The Welcome Center Specialist ensures that young people, guests, donors, volunteers, and staff of Ozone House have a positive experience by answering the phone, greeting visitors, providing a welcoming, organized, comfortable, safe environment, as well as access to necessary information, resources, and restocking supplies.
Education Qualifications:
High School Diploma required; Associate degree preferred
Reports to: Director of Education, Outreach and Welcoming
Status: Full-time, exempt, with benefits
Base Salary: $40,000.00; additional based on education, experience, and credentials
Application Instructions: Include cover letter and resume.
Deadline: Resumes will be reviewed as received; position will be posted for 30 days or until filled.
Position Summary:
The Welcome Center Specialist is responsible for providing triage, screening, and support to youth seeking services through the Ozone Crisis Line and Welcome Center. The Welcome Center Specialist ensures that young people, guests, donors, volunteers, and staff of Ozone House have a positive experience by answering the phone, greeting visitors, providing a welcoming, organized, comfortable, safe environment, as well as access to necessary information, resources, and restocking supplies.
Education Qualifications:
High School Diploma required; Associate degree preferred
- Commensurate experience and skills will be considered in lieu of level of education/licensing/credentials, etc.
Experience Qualifications:
- Experience in crisis intervention and customer service.
- Proven experience engaging with diverse identities, including intersecting identities of race, ethnicity, socioeconomic background and sexual orientation, gender identity, and gender expression.
- Commitment to best practices including Positive Youth Development, Harm-Reduction, Housing First and Trauma Informed approaches
- Work requires effective written and verbal communication and interpersonal skills; ability to produce quality work within tight timeframes and simultaneously manage several projects; ability to participate in and facilitate group meetings.
- Possess strong work ethic and ability to take initiative. Demonstrate a high level of personal and professional integrity and trustworthiness.
- Successful completion of pre-employment and annual background check; valid driver’s license, current insurance, negative TB test, and access to reliable transportation.
Job Responsibilities and Duties:
- Crisis Intervention:
- Ensure adequate crisis line and welcoming services are provided to those calling and coming into Ozone House.
- Provide support and back up to the Welcome Center Coordinator.
- Develop and maintain a comprehensive resource manual, in order to ensure that appropriate referrals are provided to youth and families accessing crisis line services.
- Provide crisis intervention and support services to youth and families involved in Ozone House services, as needed.
- Collaborate with the Housing and Supportive Services and Residential Services Department Directors to facilitate emergency Youth Shelter admissions.
- Assist with the agency’s follow-up program for youth/young adults that have exited programming
Welcoming/Customer Service:
- Open door for visitors and clients.
- Manage day-to-day front desk and people-related tasks.
- Complete opening and/or closing activities to include opening and closing common areas and tracking logging in and out volunteers and visitors; confidentially track clients in residence.
- Maintain in/out status board for staff and volunteers on site, in addition to those on the schedule for back-up and on-call.
- Provide a welcoming experience through re-stocking, organizing, preparing, as needed, coffee, sandwiches, snacks, shower supplies, laundry soaps, towels, and blankets for those in need.
Administrative:
- Complete administrative data collection in iCarol, HMIS, and other repositories, by required timeframes.
- Provide crisis line data to Grants, Evaluation, and Data Manager, as needed.
- Maintain inventory and organization of the Ozone House Pantry and Welcome Center. Sort and inventory incoming donations, as needed.
- Control mail forwarding communication with mail carriers to include return to sender for previous resident mail.
- May assist with preparing mass mailings.
- Assist in the record retention and destruction process.
- Prepare client files and complete client file audits, as needed.
About Ozone House:
Ozone House is a community-based, nonprofit agency that helps young people lead safe, healthy, and productive lives through intensive intervention and prevention services. Since 1969, we have actively developed unique, high-quality housing and support programs and services that provide support, intervention, training, and assistance to runaway, homeless, and high-risk youth and their families.
As the second oldest youth shelter in the country, Ozone House combines a wealth of experience with industry leading best practices to serve young people and their families experiencing crisis. Each year, Ozone House has served over 3,500 young people throughout Washtenaw and surrounding counties in Southeast Michigan.
Benefits:
Ozone House offers a comprehensive benefits package that includes: BCBS health and vision options and dental insurance 90% employer paid for single employee coverage, 80% for family coverage; retirement savings plan; basic life insurance, short and long-term disability coverage 100% employer paid; Health Savings Account; Dependent Care, Medical and Limited Purpose Flexible Spending Accounts and a generous paid time off plan.
Commitment to Anti-Oppression:
Ozone House provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We strongly encourage individuals from marginalized groups to apply, including people of color, individuals who have experienced poverty or economic hardship, and people who identify as LGBTQ. Ozone House is committed to Diversity, Equity, and Inclusion and enforces an anti-oppressive environment to support the retention of employees from groups that have been underrepresented within the organization from historically underrepresented groups.
