Weekend Overnight Resort Supervisor

The Overnight Resort Supervisor (ORS) This Person is a key figure in upholding hotel operations during night time hours. Duties include addressing guest needs, overseeing laundry and cleaning services, issuing parking passes for the following day's check-ins, printing registration cards, and preparing key cards for a seamless start to the next business day. The ORS is on hand to assist guests throughout evening and night shifts.

Typical end time:

• 7AM

Typical start time:

• 11PM

Responsibilities for Overnight Resort Supervisor:

• Ensure a consistently professional and service-oriented environment.
• Assume managerial duties in the absence of the Front Desk Supervisor and Director of Hotel Operations, handling complaints, resolving issues, and managing special requests and disturbances.
• Supervise the night shift, ensuring all staff complete assigned tasks and coordinate Front Desk activities with Housekeeping (e.g., Stayovers, Late check-outs).
• Keep Front Desk staff informed of nightly schedules, group and VIP arrivals, special requests, and returning guests.
• Answer any questions guests have
• Answer the phone and direct them to the correct place
• Follow company policies and procedures
• Check guests into and out of the hotel
• Take care of any needs the guest has
• Create a memorable experience for the guests
• Greet every guest with a warm smile
• Maintaining a clean work environment including the front desk and lobby

Qualifications:

• High School Diploma or GED equivalent
• Strong customer service skills
• Knowledge of safety and security procedures
• Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing
• Attention to detail and organizational skills
• Time management and multitasking skills
• Excellent verbal and written communication skills
• Ability to solve problems and diffuse tense situations
• Experience using booking software is preferred
• At least 18 years or older

Work Remotely

• No

Job Type: Part-time

Salary: From $16.00 - $18.00 per hour

Expected hours: 16 hours per week

Schedule:

• 8 hour shift
• Night shift
• Overnight shift
• Weekends only

Work setting:

• In-person
• Resort

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Ability to Relocate:

• Syracuse, IN 46567: Relocate before starting work (Required)

Job Type: Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 16 per week

Benefits:

• 401(k)
• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Night shift
• Overnight shift
• Weekends only

Ability to Relocate:

• Syracuse, IN 46567: Relocate before starting work (Required)

Work Location: In person