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Form of workJob Description
Are you customer focused? Do you enjoy the challenge of providing IT support over-the-phone? If so, we have the perfect opportunity for you. This position is full time & will be a hybrid or remote position.
Responsibilities:
- Provide software support (install, upgrade, troubleshoot) technical issues on window machines.
- Ensure service calls from customers are resolved properly and documented in a timely fashion with an emphasis on superior customer satisfaction.
- Support customers through incoming calls, emails and Instant Messages sent directly to you and in Support Rooms.
- Install and sometimes train customers on proprietary Car-Part.com services and third party applications.
- Ensure ongoing projects and special projects are completed on a weekly basis.
Qualifications:
- Demonstrated experience with IT help desk support or equivalent experience
- Strong understanding of networking
- Strong troubleshooting skills on Windows Operating System
- Excellent verbal and written communication
- First-rate interpersonal skills
- Strong customer service skills and experience - patience required with customers not familiar with PCs Ability to prioritize a heavy workload in a dynamic environment
- Self-Motivated with solid decision making and problem solving skills
- Excellent organizational skills to keep up with weekly expectations and goals
- Team player
"Best Places To Work In Kentucky" winner 2021, 2022 & 2023. Voted a 2023 "Top Workplace" by the Cincinnati Enquirer.
Car-Part.com is a Blue Ribbon Small Business Award Winning IT Company located in Ft. Wright, KY. We are a leading provider of software and web solutions for auto recyclers in areas such as inventory searching, web design and hosting, promotion, inventory management, and email services. Our products provide auto recyclers with a comprehensive product suite, which assists them in making their inventory available to all potential buyers including body shops, insurance adjusters, core buyers, and retail customers. Car-Part.com provides outstanding customer support while helping recyclers make it easy for their customers to find the best part based on condition, location, availability, brand, and price.
Car-Part.com employees enjoy a great culture, competitive salaries, performance-based bonuses, 401K matching, workplace flexibility, free parking and a casual dress code in a unique software development atmosphere. For full time employees, health care benefits are also available. If you are interested in being part of a high-energy, innovative company, we invite you to submit your resume and explore the opportunities that we have to offer. Be sure to include your salary requirements when applying for this position.
Car-Part.com is a Blue Ribbon Small Business Award Winning IT Company located in Ft. Wright, KY. We are a leading provider of software and web solutions for auto recyclers in areas such as inventory searching, web design and hosting, promotion, inventory management, and email services. Our products provide auto recyclers with a comprehensive product suite, which assists them in making their inventory available to all potential buyers including body shops, insurance adjusters, core buyers, and retail customers. Car-Part.com provides outstanding customer support while helping recyclers make it easy for their customers to find the best part based on condition, location, availability, brand, and price.
Car-Part.com employees enjoy a great culture, competitive salaries, performance-based bonuses, 401K matching, workplace flexibility, free parking and a casual dress code in a unique software development atmosphere. For full time employees, health care benefits are also available. If you are interested in being part of a high-energy, innovative company, we invite you to submit your resume and explore the opportunities that we have to offer. Be sure to include your salary requirements when applying for this position.
