Warranty Administrator

Primary Responsibilities

• Review work orders to ensure manufacturer compliance
• Return improperly completed work orders to dealer who originated the documents for corrections
• Follow policy and procedure guidelines
• Review work orders for parts and equipment and determine applicable coverage
• Create and monitor warranty claims on multiple vendor sites
• Adjust and correct denied claims
• Answer phone calls and emails in a timely manner
• Attend training as needed to enhance job performance
• Other duties as assigned

Preferred Qualifications

• A high school diploma or equivalent
• 2+ years of experience working in a dealership, preferably with service or warranties
• Proficiency with basic computer programs
• Excellent communication and organizational skills
• Previous office experience

Skills

• Analytical, organized and process driven
• Detail oriented
• Verbal and written communication skills
• Problem solving
• Trouble shooting
• Customer service
• The ability to lift 25 pounds regularly
• Time management
• Microsoft Office proficient
• Ability to multitask
• Reliable, positive attitude
• Self-motivated

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