Warranty Administrator

Rihm Family Companies is looking for a Warranty Administrator to join our growing team.  Our family-owned business is driven by our 4 Es of Doing Business – Effective, Efficient, Equity and Expansion.  We look for exceptional candidates who value our mission.  If you possess a strong work ethic and an appetite for a growing industry and would like to gain experience with an established organization, please apply.

BENEFITS WE OFFER:

• Generous Personal Time Off Plan (PTO) + Holidays
• Medical, Dental, Prescription & Vision Coverage
• Health Savings Account (HSA) with Employer Contribution
• Flexible Spending Account (FSA)
• 401(k) Savings Plan + Employer Match
• Employer Paid Basic Term Life and AD&D Coverage
• Employer Paid Long Term Disability Insurance
• Short Term Disability Available with Employer Contribution
• Supplemental Insurance Available (Accident, Critical Illness, Hospital Indemnity)
• Company Paid Training
• Employee Assistance Program
• Company Discounts (ex. Verizon Employee Discount)

JOB SUMMARY:

• Claim and expense recovery activities for Original Equipment Manufacturer (OEM).
• Dealership DSFW (Dealer Sponsored Fleet Warranty) customers for OEM activities. 

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES:

• Review, arrange and finalize OEM warranty repair orders with an emphasis on chassis related issues

• Finalize engine warranty repair orders and warranty claim submittals, occasionally based on workload

• Build and process OEM warranty claims

• Return failed material as needed

• Respond to OEM information inquiries

• Issue customer credits as needed

• Other duties as assigned to meet business requirements

 ESSENTIAL EDUCATION and EXPERIENCE QUALIFICATIONS:

• High school diploma or GED
• Customer support/service-related work experience in an office environment or industry related experience
• Participate in OEM warranty training programs as necessary to perform job duties satisfactorily

KEY ATTRIBUTES / SKILLS / CHARACTERISTICS:

• Intermediate desktop PC skills
• Strong attention to detail
• Strong analytical and problem-solving capabilities
• Good typing skills

PREFERRED QUALIFICATIONS:

• Post secondary education
• Industry related background
• ADP experience
• Google Docs experience 

PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee may occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, depth perception, color vision and ability to adjust focus.
• The employee is regularly required to use arms, hands and fingers to type, grasp, and reach.
• The employee is frequently required to stand, walk, sit, talk and hear.
   

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually low to moderate.

This job description is not designed to contain a comprehensive list of tasks, responsibilities or duties. Rihm Kenworth reserves the right to amend this document to meet legal, business and organizational requirements as necessary.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.