Address
Form of workWe are Aaron's - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - it is a career with purpose.
Summary
Maintain a high level of customer service to Aaron's stores thru email, fax and phone communications, processing of incoming store orders, and completion of necessary paperwork for facilitation of store deliveries. Communicates with managers and supervisors at the FC for inbound and outbound load disposition, order processing, and store support opportunities.
Duties and Responsibilities
Use multi-line phone system to direct calls and provide information to stores, vendors, carriers, and home office team members.
Manages and monitors e-commerce orders including working with internal departments, Home Office, stores, and carriers on shipping, tracking, and troubleshooting Maintain effective internal communication with FC Manager and FC departments to help facilitate daily operations
Store Order Management utilizing internal WMS (ILS) for entry, review, corrections, shipping preparation, and printing of necessary departmental paperwork
Utilizes RMA application on the Aaron's Network to process damage claims for stores and for the fulfillment center.
Maintains file for in-process damage claims and completed claims with proper paperwork in addition to a spreadsheet for 30-60 & 90 day vendor credit requests and monitors appropriately so that the warehouse does not incur any charges.
Handles, identifies, labels and routes to Shipping Manager all incoming parts from vendors
Tracks needed office and cleaning supplies for ordering by FC Manager
Knowledge of and maintain compliance with Aarons Safety Rules - Training is provided.
Helps managers with special projects, reports, mailings, and additional tasks as needed or requested
Education and Experience
High School graduate or equivalent.
Previous experience in transportation, business or related area is a plus
Required Skills and Competencies
Effective organizational, planning and prioritization skills.
Effective verbal, written and interpersonal communication skills.
Multi-tasking quickly Experience with multi-line phone system
Learn and Use various computer applications (software)
Ability to work with and take direction from managerial personnel
Human relations skills (stress management, empathy)
Problem solving, adapting and responding to the unexpected
Must be flexible, willing to work any schedule, including weekends and holidays, in all types of weather.
MS Office Suite proficiency
Team player, ability to work in a fast-paced environment
Attention to detail and proactivity Articulate, clear communication skills
Excellent organization skills
Physical Requirements:
Hearing/Speaking: Effective communication with associates, supervisors/managers, and customers as required Bending/Stooping:
Occasionally (activity or condition exists up to 1/3 of time)
Climbing:
Occasionally (activity or condition exists up to 1/3 of time)
Lifting:
Occasionally (activity or condition exists up to 1/3 of time)
Lifting Weight:
Ability to lift up to 15 lbs independently not to exceed 50 lbs without assistance
Pushing/Pulling:
Occasionally (activity or condition exists up to 1/3 of time)
Sitting:
Frequently (activity or condition exists from 1/3 to 2/3 of time)
Standing:
Occasionally (activity or condition exists up to 1/3 of time)
Walking:
Occasionally (activity or condition exists up to 1/3 of time)
Powered Industrial Truck Operation:
May be required (activity or condition exists up to 1/3 of time)
Working Conditions
Office Environment - Exposure to climate-controlled environment and may encounter sounds/noises of moderate levels.
Retail/Warehouse Environment - Exposure to varying temperatures and may include working inside and outside in heat/cold. May encounter sounds/noises of varying levels.
Total Rewards
Our great benefits package includes:
- Medical, Dental, Vision
- Tuition Reimbursement
- Pay on Demand Options
- Basic Life and AD&D
- Employee Retirement Plan (401k)
- Employee Assistance Program
- Parental Leave Benefits
- Flexible Spending Accounts
- Health Savings Accounts
- Short-Term Disability
- Long-Term Disability
- Employee Stock Purchase Plan
- Paid Time Off including vacation days, sick days and holidays
- Financial Wellness Programs
- Physical Wellness Programs
- Discounts
- Matching Gifts
- Community Outreach
- Employee Business Resource Groups
Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com. Aaron's is an Equal Opportunity Employer
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:
- Sundays off
- Employee assistance program
- Employee purchase program with exclusive discounts
- Physical and financial well-being programs
- Tuition reimbursement
- Employee Business Resource Groups
- 401(k) plan with contribution matching
- Paid time off, including vacation days, sick days, and holidays
- Life and disability insurance
- Medical, dental and vision insurance
- Paid paternal leave
- Stock purchase plans
- Pay on Demand
**Benefits vary based on full- and part-time employment status.
About Aaron's
At Aaron's we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron's for the same reason you should choose us for the next step in your career - our ability to positively influence people's lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.
Aaron's is committed to creating a diverse and inclusive work environment, celebrates our team members' differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact hrsupport@aarons.com.
Aaron's is an Equal Opportunity Employer.
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- Job Family Warehouse
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- Pay Type Hourly
