Warehouse Operations Manager

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: USA - Franklin Park, Seymour Ave
Division: Air & Sea
Job Posting Title: Warehouse Operations Manager
Time Type: Full Time
Primary duty of the Warehouse Operations Manager is to ensure management of daily operations of the warehouse (including but not limited to and where applicable based on each facility - import & export cross-dock activity, distribution activity, storage activity, etc). Operations Manager should be well versed in all aspects of the operations within the facility and able to measure individual and team performance standards and productivity. Operations Manager should also be able to manage staff development of the respective departments within the warehouse through active recruitment, training, and quality management activities.
Duties & Responsibilities

• Provide responsible supervision and control for all department activities.
• Work with warehouse manager to establish long- and short-term business plans, objectives, and goals for department.
• Manage development and growth of the warehouse including but not limited to personnel, financial reporting, activity reporting, etc.
• Actively review and manage performance statistics.

• Manage staff development through recruitment and training efforts.
• Adhere to all company policies, procedures, and guidelines, such as Code of Conduct, assigned work schedules, and attendance requirements.
• Effectively manage any issues that arise within scope of responsibility.
• Identify and communicate to Warehouse Manager any unresolved issues or risks before they materially impact the Company.
• Work closely with other departments to deliver a high level of service to internal audience and / or customers.
• Maintain a high degree of motivation in team to retain focus on providing the highest levels of customer satisfaction.
• Develop relevant metrics to measure department performance.
• May be required to train new employees in systems, at the facility
• Collaborate closely with local, regional, and national staff to coordinate approved initiatives and activities
• Work well in a complex matrix organization.
• Work well in a global environment where client business can span multiple continents
• Work effectively via phone, fax, email, and web conference.
• Perform other duties as assigned.

JOB SKILLS AND SPECIFICATIONS

• Excellent verbal communication skills and past customer service experience are required, as work includes extensive phone contact with carriers and other parties concerning the Warehouse Operations processes.
• The ability to organize, prepare, and assemble documents or reports containing data from several sources.
• The ability to use Company-standard software for word processing and spreadsheets, etc., to generate more elaborate reports, charts, and graphs as applicable.
• The ability to analyze complex details to resolve complex shipping issues for clients.
• The ability to deal effectively in a supervisory capacity, using tact, diplomacy, and negotiation skills. Proven effective supervisory skills in the area of staffing, training, and succession planning are required.

QUALIFICATIONS AND REQUIREMENTS

• Demonstrated strategic thinking skills
• Excellent creative problem solving and analytical skills
• Excellent judgment and initiative
• Demonstrated leadership, people and process management skills
• Excellent verbal, written and visual/presentation communication skills
• Excellent relationship building skills
• Excellent listener
• Politically adept
• Demonstrated ability to work in a complex matrix environment - must work well across multiple units across the company
• Both a team builder and a team player
• Must work well under pressure as a self-starter, handling multiple tasks - ability to work across many accounts, projects, and/or issues and prioritize effectively
• Internally motivated, self-starter with ability to plan, organize, and establish priorities to meet goals and achieve results
• High Integrity

Education and Experience

• Bachelor's degree or equivalent required.
• A minimum of eight years increasingly responsible international transportation industry experience preferred.

At Will Employment
DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.
For this position, the expected base pay is: $78,00.00 - $117,500.00 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, geographical location, skills, experience, and other objective business considerations.
DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.
Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.
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Warehouse Operations Manager
Franklin Park