Warehouse Customer Service Representative (Csr)

Hermann Services Inc., headquartered in Monmouth Junction, NJ offers trucking transportation, brokerage, warehouse, and packaging services throughout the United States, specializing in the Northeast and Gulf Coast/Texas Regions. Our offices and facilities are located in New Jersey, Texas, Delaware, and Maryland. Launched in 1927 when Fred J. Hermann purchased his first truck, the Hermann name has since stood for integrity, value, service, and logistics expertise.

Hermann Services is looking for a full time Warehouse Customer Service Representative (CSR) to join our company located in North Brunswick, NJ. Hermann offers a competitive salary, medical, dental, and vision coverage, and 401K matching program.

The Warehouse Customer Service Representative (CSR) will be working in a fast-paced warehouse and will need to be organized and have good communication skills both verbal and via email.

Responsibilities:

• Receiving, processing, labeling, and storing incoming stock
• Working with warehouse associates to ensure accuracy of shipping/receiving functions
• Maintaining clear records on all inventory and stock
• Inspecting all stock for damages and keeping records of damages
• Preparing, maintaining files for record keeping
• Accurately processing orders for shipping and receiving using the WMS and often mirroring the transactions into a customer-based system
• Recording exact arrival and departure times for shipments
• Counting stock and keeping inventory records
• Maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Build sustainable relationships of trust through open and interactive communication
• Handle complaints - provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers
• Greet customers warmly and ascertain problem or reason for calling
• Other duties as assigned

Qualifications:

• Proven customer support experience
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Proficient in all applications of Microsoft – Word, Excel, Outlook, etc.
• Ability to multi-task, prioritize and manage time effectively
• High school diploma or equivalent; college degree preferred
• Ability to write and speak well in English
• Shipping and Receiving experience in posting goods and shipping orders preferred

Benefits:

• Great Medical, Dental, & Vision Insurance after 30 days of full-time employment
• Matching 401(k)
• Company paid Life Insurance
• Paid Time Off

Disability, Accident, and Critical Illness Insurance Hermann Services is proud to be an Equal Opportunity Employer.