Customer Service Representative

This position is responsible for servicing customers via phone and emails to provide most current information and problem solving.

• Respond to customers inquiries via phone and email.
• Track and trace freight at different customers and locations.
• Invoicing.
• Resolve customer issues by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Work with various steamship lines and/or freight customers release dates.
• Navigate through systems for problem solving.