Waiter/Host

To provide prompt and efficient service to our guests using iHospitality.

Duties and Responsibilities:

• Maintain a neat and clean personal appearance adhering to IHOP uniform standards at all times
• Arrive to work on time and according to posted schedules
• Greet guests with a smile
• Introduce yourself to the guests, describe any specials and inform guests who your partner is should they need anything (follow IHOP Service Excellence guidelines)
• Deliver drink orders, pour coffee and ask guests if they are ready to order their meal
• Take meal order, use suggestive selling technique when appropriate, repeat back the meal order to guest to eliminate errors
• Input meal order into the computer system for the cook to prepare, total check
• Pick up meals in order or as called out by the Expo
• Serve any soups, salads, beverages, condiments etc.
• Garnish food order, serve to guests, and leave guest check on the table
• Call back at each table to make sure everything is satisfactory to the guest
• Manicure table by removing extra unnecessary items and plates from guests when finished.
• With the General Manager’s authorization, take payment (cash, credit card, gift card) at the register, (and/or server banking where in effect), ring check before making change, thank guests and invite them to return
• Handle guest complaints with concern and courtesy. Report all complaints to the General Manager
• Work cooperatively with all restaurant personnel
• Adhere to all Labor Laws and company guidelines
• Follow proper company safety procedures
• Follow any other procedures and duties as assigned in accordance to local, state, and federal guidelines

Job Types: Full-time, Part-time

Pay: $15.69 - $25.00 per hour

Restaurant type:

• Fast casual restaurant

Shift:

• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday

Work Location: In person