Overview

Who we are

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company – delivering on Toyota’s vision to move people beyond what’s possible. At TFS, you will help create best-in-class customer experiences in an innovative, collaborative environment.

The Voluntary Protection Products (VPP) team is responsible for the contractual administration of all insurance products including Vehicle Services Agreements, Certified Warranties, Guaranteed Auto Protection, Prepaid Maintenance, and Excess Wear and Use. The team provides live support via inbound interactions across the TFS, LFS, and Private Label portfolios, and actively guides dealers, customers, field staff, inspectors, and alternate repair facilities regarding how to best proceed to ensure the agreement is properly exercised or managed.

Who we’re looking for

Toyota’s Voluntary Protection Products (VPP) team is looking for a passionate and highly motivated Voluntary Protection Product (VPP) Supervisor. Reporting to the VPP Manager, Voluntary Protection Products (VPP) Supervisors verifies the accuracy of work completed to ensure that the established administration/claims processing policies and procedures are adhered to as outlined by TFS/LFS and ensures quality customer service contacts with TFS/LFS customers through consistent decision making.

What you’ll be doing

• Oversee the day-to-day operations of a VPP business unit to ensure effective, efficient, and customer-oriented handling of all activities and communications.

• Complete quality evaluations on Advocates and provide coaching/feedback to drive accountability, grow understanding of lease experience, improve critical thinking and minimize errors.

• Serve as a resource to VPP Advocates dealing with more complex or difficult customer transactions and provides direct customer service on elevated, sensitive, or complex customer service issues.

• Work in conjunction with other Supervisors and the direct Manager in the evaluation, development, and implementation of workflow efficiencies to ensure a world-class customer experience.

• Assist the VPP Manager in developing a comprehensive claims management system that certifies the adherence of proper and correct claim payment guidelines and the policies and procedures guiding the relevant functions.

• Ensure timely and thorough reporting to TFS leaders on team progress, identification of risks and issues, and agent performance metrics.

• Monitor the changing needs of the team and provide input and participate in the interview, selection and hiring process to ensure adequate staffing levels.

What you bring

• High School Diploma or Equivalent

• Has excellent verbal communication and interpersonal skills.

• Strong ability to coach and develop individuals.

• Experience in a customer service/call center environment and/or captive finance or insurance industry preferred.

• Prior leadership experience preferred.

• Working knowledge of Microsoft Office applications (Word, Excel, etc.) and Outlook

• Mechanical Aptitude or experience is preferred.

Added bonus if you have

• Bachelor’s Degree or Higher.

• ASE Certifications.

• Experience in supervising a call center model.

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility and respect

• Professional growth and development programs to help advance your career, as well as tuition reimbursement

• Vehicle purchase & lease programs

• Comprehensive health care and wellness plans for your entire family

• Flextime and virtual work options (if applicable)

• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute

• Paid holidays and paid time off

• Referral services related to prenatal services, adoption, childcare, schools and more

• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

Belonging at Toyota

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc’s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question or need assistance with your application? Please send an email to talent.acquisition@toyota.com.