Address
Form of workTitle: VP, Mortgage Product Manager
Department: Mortgage Lending
Reports To: SVP, Mortgage Operations
Supervises: N/A
Job Classification: Full-time, Exempt
Location: Remote eligible-(Mississippi, Alabama, Tennessee, Louisiana and Arkansas)
Travel Amount Required: 30%
Company Overview
Recognized as one of the largest, and most successful Black and Women owned credit unions in the nation, HOPE continues to build its brand and impact by expanding access to financial services and engaging in advocacy to mitigate the extent to which factors such as race, gender, birthplace and wealth limit one's ability to prosper. Since 1994, HOPE has generated more than $3.6 billion in community development financing that has benefitted more than 2 million people in Alabama, Arkansas, Louisiana, Mississippi, Tennessee and nationwide. This work has supported small business owners struggling to gain access to capital, families seeking to own homes and individuals looking for a better way to manage their hard-earned money with a financial institution they can trust. This work has not gone unrecognized.
In 2022, HOPE was named one of Fast Company's 10 most innovative companiesreflecting current events. The recognition honors companies for innovative work on the most pressing issues of the day including COVID-19 response, the climate crisis, mental health and economic inequality.
Description & Qualifications
We are seeking an experienced and dynamic Mortgage Product Manager to join our team. In this role, you will be responsible for leading the development, enhancement, and management of our Mortgage Product portfolio. The ideal candidate will have a deep understanding of the mortgage industry, regulatory requirements, and market trends. You will collaborate with cross-functional teams, including marketing, sales, and technology, to define and implement product strategies that drive business growth and ensure customer satisfaction.
Primary and Essential Functions
• Establish and maintain partnerships with government agencies, nonprofits, financial institutions, and other stakeholders to enhance the reach and impact of down payment assistance programs.
• Collaborate with real estate professionals, developers, and community organizations to promote awareness and accessibility.
• Work closely with stakeholders to conceptualize and develop new Mortgage Products that align with business objectives.
• Collaborate with sales, marketing, technology, and operations teams to ensure seamless integration and implementation of Mortgage Products.
• Stay informed about industry competitors, market trends, and emerging technologies to identify opportunities for product differentiation and innovation.
• Develop and implement effective marketing strategies to promote Mortgage Products, including defining target audiences, value propositions, and messaging.
• Monitor and analyze product performance, gathering feedback from internal and external stakeholders to drive continuous improvement
• Ensure all Mortgage Products comply with relevant laws, regulations, and industry standards.
• Collaborate with legal and compliance teams to review product documentation and ensure adherence to regulatory requirements.
• Provide training to sales teams and other relevant stakeholders on Mortgage Products, ensuring a deep understanding of product features and benefits.
Secondary Functions
• Perform general administrative duties such as attending meetings, reporting, etc.
• Work with other departments when needed on projects related to the mission of HOPE.
• Represent HOPE at functions.
Regulatory Compliance Requirements
• Must comply with registration requirements with National Mortgage Licensing System (NMLS)
• Must comply with provisions of the Bank Secrecy Act (BSA)
• Must comply with the provisions of the Privacy of Consumer Financial Information regulations
• Must comply with the provisions of the Right to Financial Privacy Act
• Must comply with the provisions of the Equal Credit Opportunity Act (Regulation B)
• Must comply with the provisions of the Fair Credit Practice Rule
• Must comply with the provisions of the Fair Credit Reporting Act
• Must comply with the provisions of the Fair Housing Act
• Must comply with the provisions of the Flood Disaster Protection Act
• Must comply with the provisions of the Home Mortgage Disclosure Act (Regulation C)
• Must comply with the provisions of the Homeowners Protection Act
• Must comply with the provisions of the National Flood Insurance Act
• Must comply with the provisions of the Real Estate Settlement Procedures Act (Regulation X)
• Must comply with the provisions of the Servicemembers' Civil Relief Act
• Must comply with the provisions of the Truth in Lending Act (Regulation Z)
Accountability for Business Results
• Provide ongoing training for employees to enhance skills and knowledge in emerging technologies.
• Mortgage Loan production
• Launch new product features to enhance product offerings
Competencies/Skills
• Ability to develop and articulate a clear strategic vision for the Mortgage Product portfolio, aligning with overall business objectives.
• Strong understanding of market trends, customer needs, and competitive landscape in the mortgage industry.
• Knowledge of regulatory requirements governing Mortgage Products and the ability to ensure compliance throughout the product lifecycle.
• Ability to identify opportunities for product differentiation and innovation within the mortgage industry.
• Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations
• Excellent customer service and verbal communication skills
• Ability to relate well with customers and business affiliates
Desired Qualifications
• Bachelor's degree in Business, Finance, Marketing, or related field
• Minimum of 5 years of relevant experience in Mortgage Product management or a closely related role.
• Demonstrated experience in dealing with secondary mortgage markets preferred
• Strong analytical and data-driven decision-making skills, with the ability to use metrics to drive product improvements.
• Knowledge of regulatory requirements governing Mortgage Products, and experience ensuring product compliance.
Physical Demands
• Employee is regularly required to sit, stand and walk.
• Employee will be in constant use of keyboard which would require use of hands and fingers.
• Employee will be in constant communication with other persons related to work and requiring the use of hearing and speaking.
• Employee must infrequently lift and/or move up to 10 pounds
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
• Employee spends the majority of time in office environment, generally accessible to the public, customers, and potential customers
• Noise level in the work environment is usually moderate
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Department: Mortgage Lending
Reports To: SVP, Mortgage Operations
Supervises: N/A
Job Classification: Full-time, Exempt
Location: Remote eligible-(Mississippi, Alabama, Tennessee, Louisiana and Arkansas)
Travel Amount Required: 30%
Company Overview
Recognized as one of the largest, and most successful Black and Women owned credit unions in the nation, HOPE continues to build its brand and impact by expanding access to financial services and engaging in advocacy to mitigate the extent to which factors such as race, gender, birthplace and wealth limit one's ability to prosper. Since 1994, HOPE has generated more than $3.6 billion in community development financing that has benefitted more than 2 million people in Alabama, Arkansas, Louisiana, Mississippi, Tennessee and nationwide. This work has supported small business owners struggling to gain access to capital, families seeking to own homes and individuals looking for a better way to manage their hard-earned money with a financial institution they can trust. This work has not gone unrecognized.
In 2022, HOPE was named one of Fast Company's 10 most innovative companiesreflecting current events. The recognition honors companies for innovative work on the most pressing issues of the day including COVID-19 response, the climate crisis, mental health and economic inequality.
Description & Qualifications
We are seeking an experienced and dynamic Mortgage Product Manager to join our team. In this role, you will be responsible for leading the development, enhancement, and management of our Mortgage Product portfolio. The ideal candidate will have a deep understanding of the mortgage industry, regulatory requirements, and market trends. You will collaborate with cross-functional teams, including marketing, sales, and technology, to define and implement product strategies that drive business growth and ensure customer satisfaction.
Primary and Essential Functions
• Establish and maintain partnerships with government agencies, nonprofits, financial institutions, and other stakeholders to enhance the reach and impact of down payment assistance programs.
• Collaborate with real estate professionals, developers, and community organizations to promote awareness and accessibility.
• Work closely with stakeholders to conceptualize and develop new Mortgage Products that align with business objectives.
• Collaborate with sales, marketing, technology, and operations teams to ensure seamless integration and implementation of Mortgage Products.
• Stay informed about industry competitors, market trends, and emerging technologies to identify opportunities for product differentiation and innovation.
• Develop and implement effective marketing strategies to promote Mortgage Products, including defining target audiences, value propositions, and messaging.
• Monitor and analyze product performance, gathering feedback from internal and external stakeholders to drive continuous improvement
• Ensure all Mortgage Products comply with relevant laws, regulations, and industry standards.
• Collaborate with legal and compliance teams to review product documentation and ensure adherence to regulatory requirements.
• Provide training to sales teams and other relevant stakeholders on Mortgage Products, ensuring a deep understanding of product features and benefits.
Secondary Functions
• Perform general administrative duties such as attending meetings, reporting, etc.
• Work with other departments when needed on projects related to the mission of HOPE.
• Represent HOPE at functions.
Regulatory Compliance Requirements
• Must comply with registration requirements with National Mortgage Licensing System (NMLS)
• Must comply with provisions of the Bank Secrecy Act (BSA)
• Must comply with the provisions of the Privacy of Consumer Financial Information regulations
• Must comply with the provisions of the Right to Financial Privacy Act
• Must comply with the provisions of the Equal Credit Opportunity Act (Regulation B)
• Must comply with the provisions of the Fair Credit Practice Rule
• Must comply with the provisions of the Fair Credit Reporting Act
• Must comply with the provisions of the Fair Housing Act
• Must comply with the provisions of the Flood Disaster Protection Act
• Must comply with the provisions of the Home Mortgage Disclosure Act (Regulation C)
• Must comply with the provisions of the Homeowners Protection Act
• Must comply with the provisions of the National Flood Insurance Act
• Must comply with the provisions of the Real Estate Settlement Procedures Act (Regulation X)
• Must comply with the provisions of the Servicemembers' Civil Relief Act
• Must comply with the provisions of the Truth in Lending Act (Regulation Z)
Accountability for Business Results
• Provide ongoing training for employees to enhance skills and knowledge in emerging technologies.
• Mortgage Loan production
• Launch new product features to enhance product offerings
Competencies/Skills
• Ability to develop and articulate a clear strategic vision for the Mortgage Product portfolio, aligning with overall business objectives.
• Strong understanding of market trends, customer needs, and competitive landscape in the mortgage industry.
• Knowledge of regulatory requirements governing Mortgage Products and the ability to ensure compliance throughout the product lifecycle.
• Ability to identify opportunities for product differentiation and innovation within the mortgage industry.
• Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations
• Excellent customer service and verbal communication skills
• Ability to relate well with customers and business affiliates
Desired Qualifications
• Bachelor's degree in Business, Finance, Marketing, or related field
• Minimum of 5 years of relevant experience in Mortgage Product management or a closely related role.
• Demonstrated experience in dealing with secondary mortgage markets preferred
• Strong analytical and data-driven decision-making skills, with the ability to use metrics to drive product improvements.
• Knowledge of regulatory requirements governing Mortgage Products, and experience ensuring product compliance.
Physical Demands
• Employee is regularly required to sit, stand and walk.
• Employee will be in constant use of keyboard which would require use of hands and fingers.
• Employee will be in constant communication with other persons related to work and requiring the use of hearing and speaking.
• Employee must infrequently lift and/or move up to 10 pounds
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
• Employee spends the majority of time in office environment, generally accessible to the public, customers, and potential customers
• Noise level in the work environment is usually moderate
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
