VP - GAMING OPERATIONS

• Improve and streamline departmental operations through ongoing assessment of policies and procedures, work processes and program effectiveness.
• Ensure compliance with all applicable laws and regulatory requirements.
• Maintain a work environment that is safe, professional, friendly and conducive to a high level of productivity & performance, as well as, morale.
• Acts as a role model to all employees and always presents oneself as a credit to the Company and encourages other team members to do the same.
• Promotes positive public relations and creates an enjoyable atmosphere for all customers.
• Creates and ensures a fun-filled, entertaining and exciting environment.
• Attains maximum gaming product revenue by means of identifying proper product mixture, positioning & pricing levels, and further, by the evaluation and trial of new gaming product.
• Properly staffs and schedules the Table Games, Slots, Sportsbook, and Poker departments efficiently keeping in mind special events, weather, and business conditions.
• Maintains confidentiality of Company trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
• Creates and ensures a fun-filled, entertaining and exciting environment.
• Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations.
• Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values.
• Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Responsible for leading and managing the department in a fashion commensurate with the Vision, Mission and Values of the organization while ensuring efficient and profitable operations.
• Maintains awareness of all Slots, Sportsbook, Poker, and Table Games Department activity and monitors performance of subordinates, ensuring adherence to casino policies and procedures, and all regulations of Virginia Lottery.
• Responsible for developing and monitoring annual GAMING OPERATIONS department(s) budget.
• Ensures proper procedures are followed when slot machines are placed on or taken off the floor.
• Maintains excellent relationships with vendors, staying informed of game and related product performance.
• Assures departments are in compliance with federal currency transaction reporting requirements (Title 31).
• Reviews daily and monthly Slot Data Systems reports and financial reports, providing written explanations for any unusual slot machine statistical fluctuations, customer service levels and general slot revenue performance, theoretical versus actual hold win percentages, and drop.
• Reviews all gaming promotions and provides input and suggestions to the Director of Marketing for improvement.
• Develops and implements department policies and procedures to improve security and efficiency, and to safeguard assets.
• Determines types, locations, denominations, and number of slot machines and gaming tables on the floor.
• Adheres to all regulatory, departmental and casino policies and procedures.
• Perform work regularly and adheres to all Virginia Lottery Regulations.
• Additional duties as assigned.
  

• Must obtain and maintain all licenses / certifications per Federal, State, and Virginia Lottery.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.
• Prior experience in the Gaming industry required.

• Pertinent federal, state, and local laws, codes, and gaming regulations.
• Hard Rock operations and slot related machinery.
• Policies and procedures as well as knowledge of and ability to identify various cheating techniques.
• Principles of supervision, training, and performance evaluation.
• Games manuals, policies, procedures, and a demonstrated ability to coordinate or supervise the work of others.
• Player Tracking/Accounting system, floor coverage and margin control.

• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
• The department operates 24 hours a day, 7 days a week; management expectation is that you must be able to work any shift including nights, weekends, and holidays.
• Manage and direct comprehensive security and safety programs.
• Develop and administer goals, objectives, and procedures.
• Make unpopular and/or difficult decisions which benefit the organization in the short and long term.
• Be a strategic, ethical, and effective motivator.
• Forecast changes in the economic climate and/or profits and react accordingly.
• Select, supervise, train, and evaluate team members.
• Participate in the development and administration of goals, objectives, and procedures.
• Prepare clear and concise administrative and financial reports.
• Interpret and explain policies and procedures.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted during work.
• Interpret and apply federal, state, and local policies, laws, and regulations.
• Be flexible to work varying shifts and time schedules as needed.
• Develop strategic department objectives and link to the goals of the property.

This is not necessarily an exhaustive list of all the responsibilities, skills, duties, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different task is performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical development). #RDROCKBRISTOL